JR-West Hotels
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Generalist
Hotel service positions
Generalist
Generalist positions allow employees to work across the entire group of hotels, not only providing service to guests but also acquiring knowledge and skills related to hotel management, with the goal of advancing their careers to management positions.
Specifically, you will gain balanced experience in areas such as hospitality and basic skills in the accommodation and food and beverage departments, as well as supporting hotel management in administrative departments, including business strategy, new hotel openings, and human resource development.
Schedule for a certain day
S.N
Joined the company in 2019
West Japan Railway Hotel Development Ltd.
Company Headquarters, Operations Management Department, Human Resources Development Group
Q1 Why did you choose JR-West Hotels as your place of employment?
I wanted to be involved in a job that helps create precious moments for people. Train stations are convenient places where many different people gather, and I felt that by operating a hotel that serves as a base there, I could provide special experiences for many people.
Furthermore, I am drawn to the idea of developing new hotels while leveraging our experience in hotel management, and I see potential for further corporate growth.
Q2 What do you find rewarding about your current job?
As a recruiter for new graduates, my role is to convey the appeal of our company and the work to students. I enjoy thinking about how to clearly explain our company's role and operations, and building connections with people is one of the privileges of being a recruiter for new graduates.
Furthermore, I am responsible for managing recruitment across all JR-West Hotels and ensuring the smooth operation of the hotels. It's a great responsibility, but I find the work very rewarding.
SN's
CAREER STEP
CAREER STEP
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1st year
Training at Hotel Granvia Kyoto Accommodation and Food & Beverage Departments.
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2nd year
Assigned to Front Desk of the accommodation department Hotel Granvia Kyoto
Hotel Granvia Kyoto Accommodation Department, Reservations -
3rd year
Assigned to Hotel Vischio Toyama Opening Preparation Office.
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4th year
Hotel Vischio Toyama Vischio Toyama Operations Department
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5th year
Assigned to the Human Resources Development Group, Operations Management Department, Company Headquarters, JR West Hotel Development Co., Ltd.
After joining the company as a generalist, I gained valuable experience learning about various departments within the hotel as I aimed for a management position. Learning about revenue streams and the importance of communication with guests, along with building relationships with colleagues and superiors, made my work easier and more enjoyable.
When the new hotel opened in 2022, I was assigned to the opening preparation office, where I utilized the skills I had learned on the job to create manuals and train new employees. I think that passing on what I had learned from my seniors helped me develop a sense of responsibility. In my third year, I was appointed to a supervisory position, and I found it rewarding to guide the employees.
Future
My dream is for JR-West Hotels to collaborate with its railway business and develop hotels at major train stations that provide comfort to guests. Through this, I hope to promote the flow of people and interaction within the region and contribute to regional development.
While our brand recognition is still developing, we aim to become a brand that customers nationwide will say, "If I'm going to stay somewhere, I'll choose JR-West Hotels." We want to gain diverse experience while working to improve the brand power of our existing hotels and develop new ones.
Stay
The accommodations department handles a wide variety of tasks, including bell service, Front Desk duties, reservations, and room management, all of which play a crucial role in the core of the hotel. Furthermore, one of the important tasks is to convey the charm of the area by proposing unique accommodation experiences specific to that region.
To ensure our customers have a safe and comfortable experience, we aim to provide the best possible service by accurately and promptly understanding their needs and maintaining open communication.
Schedule for a certain day
S.T.
Joined the company in 2007
Hotel Granvia Okayama
Accommodation Department, Accommodation Services Division
Q1 Why did you choose JR-West Hotels as your place of employment?
I was deeply impressed by the city hotel where I stayed during my trip. Not only were the rooms charming, but I was also touched by the pleasant greetings from the staff, the warm service from the Front Desk staff, and their courteous gestures.
My experience of being captivated not only by tourist destinations but also by the hospitality of hotels sparked my interest in the hotel industry, and I decided to work at Hotel Granvia Okayama. I myself am passionate about providing guests with memorable experiences and creating lasting memories.
Q2 What do you find rewarding about your current job?
Helping our customers celebrate their special days is what motivates me. I want every customer who visits us to have a wonderful and memorable day. It's incredibly rewarding when our entire staff works together to meet our customers' requests and see them satisfied.
Furthermore, we naturally develop a closer relationship with customers who return for a second or third time, and their trust in us gives us confidence.
ST's
CAREER STEP
CAREER STEP
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1st year
Assigned to the Accommodation Services Section, Accommodation Department Hotel Granvia Okayama
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5th year
Assigned to the Reservations Department, Accommodation Division, Hotel Franvia Okayama.
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9th year
Assigned to the Business Division, Sales Department Hotel Granvia Okayama
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12th year
Assigned to the Reservations Department, Accommodation Division Hotel Granvia Okayama
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13th year
Assigned to the Accommodation Services Section, Accommodation Department Hotel Granvia Okayama
One of the most impactful events for me was my transfer from the accommodation department to the sales department. Taking on new responsibilities broadened my perspective and contributed to my personal growth. Furthermore, during the 2019 G20 Health Ministers' Meeting, which required a hotel-wide response, we were able to successfully welcome the guests thanks to cross-departmental cooperation and meticulous planning.
We see ourselves as a team working together as one to provide our customers with an unforgettable experience, despite being comprised of various departments.
Future
My goal is to make Okayama's tourist attractions more widely known and contribute to the revitalization of the region. Okayama has famous places like Korakuen Garden and the Kurashiki Bikan Historical Quarter, but there are many other attractive spots that are not well known.
Therefore, we would like to take action from Hotel Granvia Okayama to promote the region's attractions and attract tourists. In addition to improving our services, we want to focus on conveying the charm of Okayama through the design and furnishings of our guest rooms.
food and drink
The Food and Beverage Department offers a wide variety of cuisines, drinks, and services at the hotel's restaurants. It's crucial to flexibly adapt our service to suit the restaurant's concept and the customer's purpose and requests, ranging from refined and elegant service to swift and speedy service.
Beyond just providing services, we handle a wide range of tasks including reservation management, accounting, and assisting customers with allergies. Therefore, we ensure that all staff members share information to welcome our customers.
Schedule for a certain day
Y.K
Joined the company in 2017
Hotel Granvia Hiroshima
Food and Beverage Department: Cafe and Buffet "Dish Parade"
Q1 Why did you choose JR-West Hotels as your place of employment?
I was drawn to the company because of the warmth and support I received from the employees who assisted me during the company information session and selection process before I joined. Since joining the company, I've found it easy to work here because of the convenient commute and the supportive atmosphere among staff members.
Another attractive aspect is the supportive environment for growth. The company offers excellent support for obtaining qualifications and comprehensive educational programs, providing ample opportunities for personal and professional development.
Q2 What do you find rewarding about your current job?
The most rewarding moments for me are when I see the smiles and joyful expressions on our customers' faces. For example, I'm delighted when they are happy to receive a surprise dessert plate, and I'm especially happy when they tell me that it was a wonderful memory of their trip. And there's nothing more rewarding than when customers say, "I'll come again."
Another rewarding aspect is watching younger colleagues grow. Seeing them develop brings joy, and it also instills a sense of responsibility in me to continue growing myself.
YK's
CAREER STEP
CAREER STEP
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1st year
Assigned to the Sky Restaurant and Lounge "L&R" in the Food and Beverage Department Hotel Granvia Hiroshima
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3rd year
Hotel Granvia Hiroshima Food & Beverage Department: Sky Restaurant & Lounge "L&R" and Steakhouse "Jinseki"
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4th year
Assigned to Hotel Granvia Hiroshima Food & Beverage Department, Cafe & Buffet "Dish Parade".
My experience at three different stores had a significant impact on my career. I learned that different services are required at each store, and I keenly felt the importance of understanding customer needs and the atmosphere, and responding appropriately.
Furthermore, winning the top prize in the 2019 role-playing contest with the support of my colleagues and juniors gave me a great boost of confidence. In addition, Hotel Granvia Hiroshima has a group called "Kanade" where young employees gather, and learning about planning, strategy, and project development was an experience I wouldn't have gained in my regular work, which contributed to my growth.
Future
We want to provide our guests with an even more appealing dining experience. While hotel restaurants are often used for special occasions, all our staff are working together to deepen our relationships with our guests and create a more welcoming atmosphere, making it a place where people can feel comfortable dining.
In addition to my own growth, I want to cultivate attractive staff members by drawing out the potential and strengths of my juniors, and increase the number of hotel fans.
banquet
At banquets, our main responsibilities include setting up the venue and managing the proceedings. The banquets we host range from private dinners to corporate events, each with its own detailed program and specific requirements.
Our banquet staff are required to prepare thoroughly in advance to meet customer requests and provide service at the appropriate time. Regardless of the size of the banquet, we strive to improve customer satisfaction and prioritize teamwork and coordinated efforts.
Schedule for a certain day
(Banquet staff)
A.M
Joined the company in 2016
Nara Hotel Co., Ltd.
Banquet and Dining Department Dining and Banquet Department
Q1 Why did you choose JR-West Hotels as your place of employment?
It's because I have the opportunity to experience Nara Hotel 's history and experience spanning over 100 years. I am very happy when I receive words of gratitude from guests and hear stories from people who have used our services for generations.
Our hotel cherishes its history and traditions while constantly embracing new challenges and sparing no effort to remain the preferred choice for our guests. I am truly proud to be a part of such a hotel.
Q2 What do you find rewarding about your current job?
As someone who has always dreamed of becoming a wedding planner, I find the days I'm in charge of the reception particularly rewarding.
A wedding is a once-in-a-lifetime event, and meticulous preparation is essential. The preparations and pressure leading up to the wedding can be immense, but seeing the smiles and happy expressions on the bride and groom's faces on the big day makes all the effort feel worthwhile.
AM's
CAREER STEP
CAREER STEP
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1st year
Assigned to the main dining room.
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3rd year
Bar assignment
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5th year
Banquet assignment
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6th year
Banquet, main dining room, and bar duties all in one.
I still remember when I was a new employee, a part-time student who was finishing their last day of work told me, "When I get a full-time job, I want to become a working professional like you, M." I remember being very surprised and happy that someone would say something like that to me, someone who was still so inexperienced.
Around that time, I started to feel that I wanted to focus more on training and mentoring my staff.
Future
My future goal is to focus on human resource development. To provide excellent service in a hotel, not only experience and knowledge are essential, but also staff who can inherit that knowledge.
My goal is to cultivate staff members who can share what they've learned from their seniors through manuals and training, take pride in their work, and talk about their dreams.
sales
We provide support leading up to the day of your event to ensure the success of your banquet or event held in our banquet hall. We thoroughly interview you in advance to understand your purpose and requirements, and then plan and design the venue, the setup, and the program for the day.
We strive to build trusting relationships with our customers and encourage repeat business, as well as to connect with new customers.
Schedule for a certain day
H.T
Joined the company in 2014
Hotel Granvia Wakayama
Sales Department, Sales Section
Q1 Why did you choose JR-West Hotels as your place of employment?
I wanted to test my abilities at a city hotel with one of the top brand reputations in Wakayama.
What I appreciate most about joining this company is the work environment. My efforts are recognized by those around me, and we can further improve our teamwork by encouraging and supporting each other. Also, all overtime pay is provided, which makes it a comfortable place to work.
Q2 What do you find rewarding about your current job?
I have the opportunity to interact with company presidents whom I wouldn't normally have contact with, and to learn a lot from them, which is a great opportunity for growth.
While preparing for large-scale banquets is busy, the sense of accomplishment and camaraderie with the organizers who worked together on the planning is incredibly rewarding. I believe that building trust with our clients in this way is what makes the job so fulfilling.
HT's
CAREER STEP
CAREER STEP
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1st year
Hotel Granvia Wakayama Restaurant Department "Password" Assignment
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2nd year
Hotel Granvia Wakayama Restaurant Department, assigned to "Mari" and "Password"
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3rd year
Assigned to the Banquet Services Department and Sales Department Hotel Granvia Wakayama
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5th year
Assigned to the Accommodation Department Hotel Granvia Wakayama
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8th year
Assigned to the Sales Department, Sales Division Hotel Granvia Wakayama
When I transferred to the sales department, I was deeply impressed by my superior's attitude. No matter how busy he was, he would stop what he was doing, listen attentively to my concerns, and generously offer advice. Inspired by his character and humanity, I strive to treat others in the same way.
Now that I'm in a position where I myself am being consulted, I always make it a point to stop what I'm doing, face the other person, and listen attentively, just like a superior would.
Future
Currently, I mainly handle data creation for reports and contact information for various companies.
In the future, we will not only do that, but also maximize the use of the banquet reservation system to promote paperless operations, and use it to formulate strategic plans and business policies.
I would also like to be involved in creating systems to further improve performance, such as deepening my knowledge of venue control to expand the number of reservations we can accept.
Management department
The administrative department handles a wide range of tasks, including business planning, sales planning, and general affairs.
Although we have limited direct interaction with guests, we contribute to the overall success of the hotel by engaging in long-term management strategy planning, marketing and public relations activities, talent acquisition and development, and facility maintenance, aiming for stable growth and the provision of high-quality services.
Schedule for a certain day
Y.O
Joined the company in 2005
Hotel Vischio Amagasaki
Planning Division
Q1 Why did you choose JR-West Hotels as your place of employment?
Hotel Vischio Amagasaki is neither a city hotel nor a business hotel, but a community-oriented hotel deeply rooted in the local area. We are drawn to the strong connection with the community, the opportunity to build relationships with locals and repeat guests, and to truly feel the significance of the hotel's existence.
Furthermore, contributing to the local community through collaboration with the city hall and the tourism bureau is one of the enjoyable aspects of this job.
Q2 What do you find rewarding about your current job?
In my current job, I mainly handle product planning and public relations activities. In particular, I am often involved in creating our company's flyers, designing them while considering the target audience and key selling points. This process is time-consuming, but I feel a sense of accomplishment when many customers pick them up and they contribute to sales.
Furthermore, I find it rewarding to actively participate in community activities, deepen my interactions with local residents, and contribute to the revitalization of the area.
YO's
CAREER STEP
CAREER STEP
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1st year
Assigned to Front Desk of the accommodation department at Hotel Hop Inn Aming (now Hotel Vischio Amagasaki).
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9th year
Assigned to the Reservation Section, Accommodation Department, Hotel Hop Inn Aming (now Hotel Vischio Amagasaki).
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13th year
Maternity leave/Childcare leave
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15th year
Assigned to the Purchasing Section, General Affairs Department Hotel Vischio Amagasaki
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15th year
Maternity leave/Childcare leave
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17th year
Assigned to the Planning Department Hotel Vischio Amagasaki
For the first eight years after joining the company, I worked in the accommodation department as Front Desk desk and reservation staff member. I learned the fundamentals of customer service, hospitality, and other essential skills for hotel staff. I also gained experience in management, including meetings with travel agencies and managing the allocation of rooms for sale. After taking several maternity and childcare leaves, I worked in the general affairs department's purchasing department and am currently involved in product planning and public relations activities in the planning department.
Because hotels have various departments, each transfer means starting from scratch. However, the departments are closely interconnected, and the experiences gained in each department are utilized in my work, which I feel contributes to my personal growth.
Future
As I have limited experience in the planning department, I would like to continue building my career.
As a company committed to serving the local community, we aim to earn the trust of the people in the area and contribute to the revitalization of the region through our efforts. Furthermore, we strive to contribute to our company's PR and sales through the planning and development of attractive products and proactive public relations activities.