Hotel Announcement
Regarding efforts to prevent the spread of the novel coronavirus
Thank you very much for your continued patronage of Nara Hotel.
Currently, as a measure against COVID-19, our hotel is prioritizing the safety of our guests and staff, and has implemented temporary closures of some facilities and changes to our operating procedures.
Now that the state of emergency has been lifted, and given the possibility of a resurgence of infections, we are taking the following measures.
We apologize for any inconvenience this may cause our customers, and we appreciate your understanding and cooperation.
■ Commitment to safety and security
[Temperature measurement and health status check]
Our commitment to our customers
We are conducting temperature checks and health checks for all customers.
Additionally, we ask our guests to confirm any transit points (such as overseas destinations) they have traveled to before arriving at the hotel during CHECK IN.
〇 Initiatives for employees
We are conducting temperature checks and health checks for all employees (including hotel suppliers). We are also checking the health of employees' family members.
[Hand washing, gargling, and hand sanitizing]
Our commitment to our customers
We ask all customers to cooperate by disinfecting their hands.
In addition, we have installed alcohol-based hand sanitizer dispensers at the entrances On-Site Facilities (lobby, restaurant, banquet hall, restrooms, etc.).
〇 Initiatives for employees
All employees (including hotel suppliers) are required to wash their hands, gargle, and disinfect their hands multiple times a day. Alcohol-based hand sanitizer is also provided in various locations throughout the employee area.
[Wearing a mask]
All employees (including hotel suppliers) wear masks. We also ask for your cooperation in wearing masks. Some employees working in the gardens or outdoors may be working without masks.
[Enhanced cleaning and disinfection]
- We are regularly strengthening cleaning and disinfection of areas with a high chance of contact by many people, such as around the lobby (elevator buttons, ESCALATOR handrails, restrooms, etc.).
Please note that the bidet function in the shared toilets is currently unavailable.
In addition to conventional cleaning, we are now implementing enhanced cleaning and disinfection of frequently touched surfaces in guest rooms (door knobs, TV and air conditioning remotes, telephones, chairs and tables, switches, toilet flush levers, paper holders and faucets, bathtub and shower handles, Hairdryer, in-room guides, etc.), as well as bidet nozzles. We have also removed some Room amenities (and are now available for loan).
- Restaurant and banquet hall equipment (door handles, tables, chairs, menus, table condiments, microphone equipment, etc.) is cleaned and disinfected after each use. In addition, tableware is washed at high temperatures, and kitchen cleaning is enhanced.
Regarding employee spaces, we are also strengthening regular cleaning and disinfection of areas where contact is likely to occur.
[Maintaining social distancing]
• At Front Desk desk, restaurant cashiers, and Souvenir shop, we have installed sneeze guards to reduce face-to-face contact between customers and employees.
・We are taking measures to ensure that customers maintain a safe distance from each other when queuing at Front Desk.
・In our restaurants and banquet halls, we are taking measures to ensure social distancing by spacing out tables between customers.
・In elevators and smoking areas, we are taking measures to ensure that customers maintain a safe distance from each other to avoid crowding.
We encourage cashless payments at Front Desk and in restaurants. We also ask that you place cash on a cash tray instead of handing it directly to us.
■ Request to our customers
[Before your visit]
Please refrain from visiting if you have cold symptoms such as a cough, or a fever of 37.5 degrees Celsius or higher.
Please wear a mask when visiting the museum.
[Upon your arrival]
Please cooperate by disinfecting your hands with alcohol upon arrival.
Please cooperate with temperature checks and health screenings at the restaurant entrance.
(We ask that customers with a body temperature of 37.5 degrees Celsius or higher, those exhibiting cough symptoms, or those feeling unwell refrain from using our services.)
・When you CHECK IN, please cooperate with temperature checks and health checks.
(Guests with a body temperature of 37.5 degrees Celsius or higher are asked to wait in their rooms and are advised to seek medical attention.)
Alcohol-based hand sanitizer is available in various locations throughout the building; please cooperate by disinfecting your hands as needed.
Please cooperate in maintaining social distancing when queuing at Front Desk or when using elevators and ESCALATOR.
If you feel unwell during your stay, please inform a nearby staff member.
We would appreciate your continued cooperation and understanding in order to maintain a safer environment.
Going forward, we will continue to closely monitor infection prevention measures recommended by the government, expert organizations, and local authorities, and will implement new preventative measures as needed, prioritizing the safety and security of our customers and employees.
General Manager Nara Hotel
Currently, as a measure against COVID-19, our hotel is prioritizing the safety of our guests and staff, and has implemented temporary closures of some facilities and changes to our operating procedures.
Now that the state of emergency has been lifted, and given the possibility of a resurgence of infections, we are taking the following measures.
We apologize for any inconvenience this may cause our customers, and we appreciate your understanding and cooperation.
■ Commitment to safety and security
[Temperature measurement and health status check]
Our commitment to our customers
We are conducting temperature checks and health checks for all customers.
Additionally, we ask our guests to confirm any transit points (such as overseas destinations) they have traveled to before arriving at the hotel during CHECK IN.
〇 Initiatives for employees
We are conducting temperature checks and health checks for all employees (including hotel suppliers). We are also checking the health of employees' family members.
[Hand washing, gargling, and hand sanitizing]
Our commitment to our customers
We ask all customers to cooperate by disinfecting their hands.
In addition, we have installed alcohol-based hand sanitizer dispensers at the entrances On-Site Facilities (lobby, restaurant, banquet hall, restrooms, etc.).
〇 Initiatives for employees
All employees (including hotel suppliers) are required to wash their hands, gargle, and disinfect their hands multiple times a day. Alcohol-based hand sanitizer is also provided in various locations throughout the employee area.
[Wearing a mask]
All employees (including hotel suppliers) wear masks. We also ask for your cooperation in wearing masks. Some employees working in the gardens or outdoors may be working without masks.
[Enhanced cleaning and disinfection]
- We are regularly strengthening cleaning and disinfection of areas with a high chance of contact by many people, such as around the lobby (elevator buttons, ESCALATOR handrails, restrooms, etc.).
Please note that the bidet function in the shared toilets is currently unavailable.
In addition to conventional cleaning, we are now implementing enhanced cleaning and disinfection of frequently touched surfaces in guest rooms (door knobs, TV and air conditioning remotes, telephones, chairs and tables, switches, toilet flush levers, paper holders and faucets, bathtub and shower handles, Hairdryer, in-room guides, etc.), as well as bidet nozzles. We have also removed some Room amenities (and are now available for loan).
- Restaurant and banquet hall equipment (door handles, tables, chairs, menus, table condiments, microphone equipment, etc.) is cleaned and disinfected after each use. In addition, tableware is washed at high temperatures, and kitchen cleaning is enhanced.
Regarding employee spaces, we are also strengthening regular cleaning and disinfection of areas where contact is likely to occur.
[Maintaining social distancing]
• At Front Desk desk, restaurant cashiers, and Souvenir shop, we have installed sneeze guards to reduce face-to-face contact between customers and employees.
・We are taking measures to ensure that customers maintain a safe distance from each other when queuing at Front Desk.
・In our restaurants and banquet halls, we are taking measures to ensure social distancing by spacing out tables between customers.
・In elevators and smoking areas, we are taking measures to ensure that customers maintain a safe distance from each other to avoid crowding.
We encourage cashless payments at Front Desk and in restaurants. We also ask that you place cash on a cash tray instead of handing it directly to us.
■ Request to our customers
[Before your visit]
Please refrain from visiting if you have cold symptoms such as a cough, or a fever of 37.5 degrees Celsius or higher.
Please wear a mask when visiting the museum.
[Upon your arrival]
Please cooperate by disinfecting your hands with alcohol upon arrival.
Please cooperate with temperature checks and health screenings at the restaurant entrance.
(We ask that customers with a body temperature of 37.5 degrees Celsius or higher, those exhibiting cough symptoms, or those feeling unwell refrain from using our services.)
・When you CHECK IN, please cooperate with temperature checks and health checks.
(Guests with a body temperature of 37.5 degrees Celsius or higher are asked to wait in their rooms and are advised to seek medical attention.)
Alcohol-based hand sanitizer is available in various locations throughout the building; please cooperate by disinfecting your hands as needed.
Please cooperate in maintaining social distancing when queuing at Front Desk or when using elevators and ESCALATOR.
If you feel unwell during your stay, please inform a nearby staff member.
We would appreciate your continued cooperation and understanding in order to maintain a safer environment.
Going forward, we will continue to closely monitor infection prevention measures recommended by the government, expert organizations, and local authorities, and will implement new preventative measures as needed, prioritizing the safety and security of our customers and employees.
General Manager Nara Hotel
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