2026.07.23
Announcement Restaurant
Apology and Notice Regarding Menu Errors at West River
Thank you for your continued patronage of Hotel Vischio Amagasaki.
It has come to our attention that, at the breakfast buffet in our hotel restaurant "West River," we were serving rolled omelets made with eggs from Ako, Hyogo Prefecture, which were labeled as "rolled omelets made with eggs from Ako, Hyogo Prefecture," but at certain times, we were actually using eggs that were from Hyogo Prefecture but not from Ako.
We sincerely apologize to our customers for providing them with items that differed from those listed on the menu.
We sincerely apologize for the great inconvenience and worry caused to our customers who used our services.
Upon discovering this issue, we immediately switched to the appropriate product and reviewed our system for verifying the products we offer and managing their labeling to prevent recurrence.
Going forward, we will be even more thorough in managing our ingredients and verifying labeling information to ensure that our customers can use our services with peace of mind.
Once again, we sincerely apologize for the error in the menu display and ask for your continued patronage.
General Manager Hotel Vischio Amagasaki
[Contact Us]
Hotel Vischio Amagasaki General Affairs Department
Phone number: 06-6491-0861 (direct line)
Reception hours: Weekdays 10:00 AM - 5:00 PM
It has come to our attention that, at the breakfast buffet in our hotel restaurant "West River," we were serving rolled omelets made with eggs from Ako, Hyogo Prefecture, which were labeled as "rolled omelets made with eggs from Ako, Hyogo Prefecture," but at certain times, we were actually using eggs that were from Hyogo Prefecture but not from Ako.
We sincerely apologize to our customers for providing them with items that differed from those listed on the menu.
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[Applicable Products]
Breakfast buffet menu: "Dashi-rolled omelet made with eggs from Ako, Hyogo Prefecture"
[Contents] The menu pop-up displayed "Dashi-maki made with eggs from Ako, Hyogo Prefecture," During certain hours, we offered dashi-maki (rolled omelet) made with eggs from Hyogo Prefecture. [Applicable period] ・July 21, 2026 (Tuesday) 9:00-9:45 ・Wednesday, July 22, 2026 6:00-6:30 |
We sincerely apologize for the great inconvenience and worry caused to our customers who used our services.
Upon discovering this issue, we immediately switched to the appropriate product and reviewed our system for verifying the products we offer and managing their labeling to prevent recurrence.
Going forward, we will be even more thorough in managing our ingredients and verifying labeling information to ensure that our customers can use our services with peace of mind.
Once again, we sincerely apologize for the error in the menu display and ask for your continued patronage.
General Manager Hotel Vischio Amagasaki
[Contact Us]
Hotel Vischio Amagasaki General Affairs Department
Phone number: 06-6491-0861 (direct line)
Reception hours: Weekdays 10:00 AM - 5:00 PM
