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To ensure the public nature and safety of the hotel, guests using JR-West Hotels' accommodations (hereinafter referred to as "the Hotel") are required to fulfill and abide by the rules of use stipulated in Article 10 of the Hotel's separate Accommodation Agreement. Failure to comply with these rules may result in refusal of service at the Hotel, and you may be required to bear the cost of any damages incurred by the Hotel. We kindly ask for your particular attention to this matter.

  1. Prohibited actions to be observed
    1. Guest rooms may not be used for purposes other than accommodation unless permitted by the hotel.
    2. The use of open flames for heating, cooking, or other purposes in corridors and guest rooms is prohibited.
    3. Smoking in places where fires are likely to occur, such as near flammable materials, or in ways that are likely to cause fires.
    4. When any of the following conditions apply, as stipulated in Article 5 of the Hotel's Accommodation Terms and Conditions, which are separately defined by this hotel: (3)(4)(5)(6)(7)(8)(9)(10)(11)(12) and (13).
    5. The following items are allowed inside the building:
      • ① Animals such as dogs (excluding guide dogs, hearing dogs, and service dogs), cats, birds, insects, and livestock.
      • ② Things that emit a foul odor
      • ③ An excessively large quantity of goods
      • ④ Explosives or highly flammable materials such as gunpowder and gasoline.
      • ⑤ Firearms, swords, and other bladed weapons that are not legally permitted to be possessed.
    6. Engaging in gambling or any other conduct that disrupts public order within the building or in guest rooms.
    7. Inviting outsiders into guest rooms (excluding guest rooms with facilities for outsiders) and allowing them to use the facilities and items within those rooms.
    8. Using guest rooms or the lobby as office space.
    9. Using the facilities and items within the building and guest rooms for purposes other than their intended use.
    10. Taking items from the guest room outside or moving them to other locations within the hotel.
    11. This refers to modifying a hotel's building or facilities by attaching foreign objects or otherwise altering their current state.
    12. Hanging items on the windows that detract from the hotel's appearance.
    13. Distributing or attempting to distribute advertising materials, etc., to other customers.
    14. Leaving personal belongings unattended in hallways, lobbies, or other public areas.
    15. Ordering food and drinks from outside the hotel.
    16. Guests may leave their rooms wearing nightwear, yukata, Bathrobe, slippers, etc., except when going to or using areas designated by the hotel (such as Public Bath).
    17. Eating or drinking in public spaces, or smoking outside of areas designated by the hotel.
  2. Procedures required
    1. Please settle your bill every three days. If your total usage exceeds 100,000 yen within the first three days, please pay according to the invoice from the hotel.
    2. If you wish to change the length of your planned stay, please inform Front Desk in advance.
    3. If you wish to extend your planned stay, please pay the bill for the period prior to the extension.
    4. Unless otherwise specified, the handling of laundry, items left in CLOAK ROOM, and lost items will be in accordance with applicable laws and regulations.
    5. If you wish to deposit cash or other valuables, please inform Front Desk staff. The hotel assumes no responsibility for the loss of any items other than those deposited with us.
    6. If you do not have a reservation, make a reservation the day before or on the day of your visit, or provide a mobile phone number as your contact information, a deposit will be required.
  3. Regarding organized crime groups and their members, and cases that may violate public order.
    1. We regretfully request that designated organized crime groups and their members refrain from using our hotel, as stipulated in the "Act on Prevention of Unjust Acts by Members of Organized Crime Groups" (Act No. 77 of 1991). (If this fact is discovered after booking or during your stay, we will refuse your service at that time.)
    2. We reserve the right to refuse service to members of anti-social forces and their associates (gangs, extremist groups, and other similar organizations and their members). (If this fact is discovered after booking or during your stay, we will refuse your service at that time.)
    3. If any violence, threats, extortion, intimidating or unreasonable demands, or similar behavior is observed, you will be immediately refused service at our hotel. Furthermore, anyone who has previously engaged in similar behavior will also be refused service.
    4. If a guest using our hotel is unable to ensure their own safety due to physical or mental weakness, drug use, alcohol consumption, or other reasons, or if we determine that they may pose a risk, cause fear, or anxiety to other guests, we will immediately refuse their use of our services.
    5. If you engage in loud noises, singing, or other disruptive behavior, or any other behavior that offends or disturbs others, or any gambling or other behavior that violates public order and morals, within the building or in your room, we will immediately refuse your service. We will also refuse service if you engage in any other behavior similar to the above.

Hotel Granvia Kyoto, Hotel Granvia Osaka, Hotel Granvia Wakayama, Hotel Granvia Okayama Okayama, Hotel Granvia Hiroshima
Hotel Granvia Hiroshima South Gate, Hotel Vischio Kyoto, Hotel Vischio Osaka, Hotel Vischio Amagasaki, Hotel Vischio Toyama, Nara Hotel


Accommodation contracts and related agreements concluded between guests and JR-West Hotels' accommodation facilities (hereinafter referred to as "the Hotel") shall be governed by these Terms and Conditions. Matters not stipulated in these Terms and Conditions shall be governed by laws and regulations (meaning laws and regulations or those based on laws and regulations; the same applies hereinafter) or generally established customs.

  • 2. Notwithstanding the provisions of the preceding paragraph, if the hotel agrees to special terms and conditions within the limits of laws, regulations, and customs, those special terms and conditions shall take precedence.

Those wishing to make a reservation at our hotel are required to provide the following information to the hotel.

  1. Guest Name
  2. Check-in date and estimated arrival time
  3. Accommodation fees (generally based on the basic accommodation fee listed in Appendix 1).
  4. Other matters deemed necessary by the hotel
  • 2. If a guest requests to extend their stay beyond the date specified in item 2 of the preceding paragraph, the hotel will treat the request as a new application for a new accommodation contract at the time the request is made.

The accommodation contract shall be concluded when the hotel accepts the application described in the preceding article. However, this shall not apply if the hotel proves that it did not accept the application.

  • 2. When a lodging contract is concluded pursuant to the provisions of the preceding paragraph, you will be required to pay a deposit determined by the hotel, up to the amount of the basic lodging fee for the lodging period (or 3 days if the period exceeds 3 days), by the date specified by the hotel.
  • 3. The deposit will first be applied to the accommodation charges that the guest is ultimately required to pay. If circumstances arise that require the application of Articles 6 and 18, the deposit will be applied to the penalty fee first, followed by compensation for damages. Any remaining balance will be refunded when the charges are paid in accordance with Article 12.
  • 4. If the deposit specified in paragraph 2 is not paid by the date designated by the hotel in accordance with the provisions of that paragraph, the accommodation contract shall become invalid. However, this applies only if the hotel has notified the guest of the deposit payment deadline.

Notwithstanding the provisions of Article 2, Paragraph 2, the hotel may agree to a special agreement that waives the requirement to pay the deposit specified in the said paragraph after the contract has been concluded.

  • 2. If the hotel does not request payment of the deposit specified in Article 2, Paragraph 2, when accepting an application for accommodation, and does not specify a payment deadline for said deposit, it will be treated as if the special agreement in the preceding paragraph has been agreed upon.

This hotel may request the cooperation of prospective guests in accordance with Article 4-2, Paragraph 1 of the Hotel Business Act (Law No. 138 of 1948).

This hotel may refuse to enter into a lodging contract if any of the following conditions apply. However, this does not mean that this hotel may refuse accommodation in cases other than those specified in Article 5 of the Hotel Business Act.

  1. When the accommodation application does not comply with these terms and conditions.
  2. When there are no rooms available due to full occupancy.
  3. When it is not possible to provide accommodation due to natural disasters, facility malfunctions, or other unavoidable circumstances.
  4. When violent demands are made regarding accommodation, or when unreasonable burdens are requested.
    (Except in cases where the person seeking accommodation requests the removal of social barriers pursuant to Article 7, Paragraph 2 or Article 8, Paragraph 2 of the Act on the Promotion of the Elimination of Discrimination on the Grounds of Disability (Act No. 65 of 2013; hereinafter referred to as the "Disability Discrimination Elimination Act").
  5. When a person seeking accommodation engages in or is likely to engage in conduct that violates laws and regulations, public order, or good morals in relation to their stay.
  6. When a person seeking accommodation engages in acts of violence, threats, extortion, or other violent demands, or other intimidating and unreasonable demands.
  7. When a person seeking accommodation engages in disruptive behavior, including noisy actions, or any other conduct that causes a sense of danger or anxiety to other guests staying at or using the accommodation.
  8. If you have previously engaged in any of the acts described in items (4), (5), (6), and (7) of this Article at this hotel.
  9. When a person seeking accommodation is deemed to fall under any of the following categories (a) through (c):
    • Organized crime groups as defined in Article 2, Item 2 of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (hereinafter referred to as "organized crime groups"), members of organized crime groups as defined in Article 2, Item 6 of the same Act (hereinafter referred to as "organized crime group members"), quasi-members of organized crime groups, or other anti-social forces related to organized crime groups.
    • When a corporation or other organization whose business activities are controlled by a yakuza or a member of a yakuza group.
    • A corporation whose officers include individuals who are members of organized crime groups.
  10. When the person seeking accommodation is a patient, etc. with a specified infectious disease as defined in Article 4-2, Paragraph 1, Item 2 of the Hotel Business Act (hereinafter referred to as "patient, etc. with a specified infectious disease").
  11. When a person seeking accommodation is unable to ensure their own safety due to mental incapacity, diminished mental capacity, loss of self due to drugs or alcohol, etc.
  12. When a guest's behavior is deemed suspicious, or when there are other justifiable reasons for refusing accommodation.
  13. When a person seeking accommodation repeatedly makes a request to the hotel that would impose an excessive burden on the hotel and would significantly hinder the provision of accommodation-related services to other guests, as defined in Article 5-6 of the Enforcement Regulations of the Hotel Business Act.

If a person intending to stay at the hotel refuses to enter into a lodging contract based on the preceding article, they may request an explanation from the hotel for the reason.

Guests may cancel their reservation by notifying the hotel.

  • 2. If a guest cancels all or part of the accommodation contract due to reasons attributable to the guest (excluding cases where the hotel has specified a payment deadline for the deposit and requested payment in accordance with Article 3, Paragraph 2, and the guest cancels the accommodation contract before that payment), the hotel will charge a cancellation fee as specified in Appendix 2. However, this applies only if the hotel has agreed to a special agreement under Article 4, Paragraph 1, and has informed the guest of their obligation to pay a cancellation fee if they cancel the accommodation contract when agreeing to that special agreement.
  • 3. If a guest does not arrive by 10:00 p.m. on the day of arrival without contacting the hotel (or two hours after the specified arrival time if an arrival time has been specified in advance), the hotel may consider the accommodation contract to have been canceled by the guest.

This hotel may cancel a lodging contract if any of the following conditions apply. However, this does not mean that this hotel may refuse accommodation in cases other than those specified in Article 5 of the Hotel Business Act.

  • Whether before or during your stay, if any of the following conditions in Article 5 of the Accommodation Terms and Conditions apply: (3)(4)(5)(6)(7)(8)(9)(10)(11)(12) and (13).
  • If you smoke in bed in your room, damage or vandalize fire safety equipment, or engage in any other prohibited activity as defined separately by the hotel's rules of use (however, limited to those necessary for fire prevention).
  • 2. If the hotel cancels the accommodation contract based on the provisions of the preceding paragraph, the hotel will not charge for any accommodation services or other services that the guest has not yet received.

Guests may request an explanation from the hotel if the hotel cancels the accommodation contract pursuant to the preceding article.

Guests are required to register (fill out) the following information on the day of their stay. Foreign nationals who do not reside in Japan will be required to present their passport for accuracy, and in accordance with Japanese government guidelines, the hotel will make a copy of the passport and retain it for its records.

  • Guest's name, address, and contact information
  • For foreigners who do not have an address in Japan, in addition to the matters in (1) above, their nationality and passport number are also required.
  • Other matters deemed necessary by the hotel

The hours during which guests may use their hotel rooms are as follows. However, for consecutive stays, guests may use the room all day, excluding the arrival and departure days.

HotelRoom usage time
Hotel Granvia KyotoFrom 3 PM to 12 PM
Hotel Vischio KyotoFrom 3 PM to 11 AM
Nara HotelFrom 3 PM to 11 AM
Hotel Granvia OsakaFrom 3 PM to 12 PM
Hotel Vischio OsakaFrom 3 PM to 11 AM
Hotel Vischio AmagasakiFrom 3 PM to 11 AM
Hotel Granvia WakayamaFrom 2 PM to 11 AM
Hotel Granvia OkayamaFrom 3 PM to 12 PM
Hotel Granvia HiroshimaFrom 2 PM to 12 PM
Hotel Granvia Hiroshima South GateFrom 2 PM to 11 AM
Hotel Vischio ToyamaFrom 3 PM to 11 AM
  • 2 Notwithstanding the provisions of the preceding paragraph, this hotel may allow the use of guest rooms outside the hours specified in that paragraph. In this case, the following additional charges will apply.
  • For up to 3 hours of overtime, 30% of the room rate will be charged.
  • For up to 6 hours of overtime, 50% of the room rate will be charged.
  • For exceeding 6 hours, the full room rate will be charged.

This hotel has separate rules of use, and all guests wishing to stay here are required to fulfill and abide by the provisions of these rules of use in addition to these terms and conditions of stay.

The operating hours for our main facilities are as follows. Detailed operating hours for other facilities will be provided in the brochures, notices posted throughout the hotel, and the service directory in your room.

  • Front Desk /cashier service hours
    • Nocurfew
    • Front Desk service24 hours
  • 2. The times mentioned in the preceding paragraph may be temporarily changed if necessary. In such cases, we will notify you through appropriate means.

The breakdown of accommodation charges and other fees payable by guests is as shown in Appendix 1.

  • 2. Payment for accommodation charges and other fees as described in the preceding paragraph shall be made in currency or by other means acceptable to the hotel, such as traveler's checks, accommodation vouchers, or credit cards, at Front Desk upon the guest's arrival, departure, or at any other time designated or requested by the hotel.
  • 3. Even if a guest chooses not to stay in a room after the hotel has provided it and made it available for use, the accommodation fee will still be charged.

This hotel will compensate guests for any damages incurred in the performance of or due to non-performance of the accommodation contract and related agreements. However, this does not apply if the damage is not attributable to the hotel.

  • 2. This hotel is insured under a hotel liability insurance policy to deal with any potential incidents such as fire.

If this hotel is unable to provide a guest with the room they have contracted, it will, with the guest's consent, arrange alternative accommodation under the same conditions as far as possible.

  • 2. Notwithstanding the provisions of the preceding paragraph, if the hotel is unable to arrange alternative accommodation, it will pay the guest compensation equivalent to the cancellation fee, and this compensation will be applied to the amount of damages. However, if the inability to provide a room is not attributable to the hotel, no compensation will be paid.

If any loss, damage, or other harm occurs to items, cash, or valuables deposited with Front Desk by a guest, the hotel will compensate for the damage unless it is due to force majeure. However, in the case of cash and valuables, if the hotel requests disclosure of the type and value of such items and the guest fails to do so, the hotel will compensate for the damage up to the following amount.

Hotellimit amount
Hotel Granvia Kyoto300,000 yen
Hotel Vischio Kyoto300,000 yen
Nara Hotel150,000 yen
Hotel Granvia Osaka300,000 yen
Hotel Vischio Osaka300,000 yen
Hotel Vischio Amagasaki150,000 yen
Hotel Granvia Wakayama150,000 yen
Hotel Granvia Okayama150,000 yen
Hotel Granvia Hiroshima300,000 yen
Hotel Granvia Hiroshima South Gate300,000 yen
Hotel Vischio Toyama300,000 yen

  • 2. If any items, cash, or valuables brought into the hotel by a guest and not deposited with Front Desk are lost, damaged, or otherwise harmed due to the hotel's willful misconduct or negligence, the hotel will compensate for the damage. However, for items whose type and value were not declared in advance by the guest, the hotel will compensate for the damage up to the following limits.

Hotellimit amount
Hotel Granvia Kyoto150,000 yen
Hotel Vischio Kyoto150,000 yen
Nara Hotel150,000 yen
Hotel Granvia Osaka300,000 yen
Hotel Vischio Osaka300,000 yen
Hotel Vischio Amagasaki150,000 yen
Hotel Granvia Wakayama150,000 yen
Hotel Granvia Okayama150,000 yen
Hotel Granvia Hiroshima150,000 yen
Hotel Granvia Hiroshima South Gate150,000 yen
Hotel Vischio Toyama150,000 yen
  • 3. If a guest deposits items in self-service lockers or other storage facilities designated or managed by the hotel, such items will be handled in accordance with the provisions for deposited items as stipulated in paragraph 1. However, the hotel assumes no responsibility for any damage caused by improper management of keys, passcodes, etc., or for cash and valuables that were not declared in advance.

If a guest's luggage arrives at the hotel prior to their stay, we will only be responsible for its safekeeping if we have agreed to do so in advance. The luggage will be handed over to the guest when CHECK IN at Front Desk.

  • 2. If a guest leaves any luggage or personal belongings behind at the hotel after CHECK OUT, the hotel will take action based on contact and instructions from the owner, and any other action will be in accordance with the law.
  • 3. In the cases referred to in the preceding two paragraphs, the hotel's responsibility for the safekeeping of guests' luggage or personal belongings shall be governed by the provisions of Article 1, paragraph 1 in the case of paragraph 1, and by the provisions of Article 1, paragraph 2 in the case of the preceding paragraph.

When guests use the hotel's parking lot or a parking lot designated by the hotel, the hotel is only providing the space and does not assume responsibility for the management of the vehicle. However, if damage is caused due to the hotel's willful misconduct or negligence in managing the parking lot, the hotel will be liable for compensation.

If the hotel suffers damage due to the intentional act or negligence of a guest, the guest shall compensate the hotel for such damage.

The use of computer (electronic devices, etc.) communications within this hotel is at the guest's own risk, and the hotel assumes no responsibility for any damages incurred by the guest due to system failures while using computer communications.

These terms and conditions shall be written in Japanese, which shall be considered the official text. Even if a translation of these terms and conditions is prepared, only the Japanese version shall be legally binding, and the translation shall have no legal effect whatsoever.

These terms and conditions shall be governed by and construed in accordance with Japanese law. Any disputes arising out of or relating to this accommodation contract and any related agreements shall be resolved by litigation in the district court of Japan having jurisdiction over the location of this hotel, which shall have exclusive jurisdiction as the court of first instance.


Appendix 1: Breakdown of Accommodation Charges
(Related to Article 2, Paragraph 1 and Article 12, Paragraph 1)

 
breakdown
Total amount payable by the guest Accommodation rates ① Basic accommodation fee [Room rate (or Room rate + Breakfast fee)]
② Service charge (① x 15%) (This will be charged separately from the accommodation fee at hotels that have a service charge.)
Additional charges ③ Food and beverages [or additional food and beverages (other than breakfast)] and other usage fees
④ Service charge (③ x 15%) (This will be charged separately from the accommodation fee at hotels that have a service charge policy.)
Tax ⑤ Consumption tax
⑥ Accommodation tax (This tax will be charged separately from the accommodation fee, only if it is applicable based on ordinances or other regulations established by the local government where the accommodation facility is located.)

Appendix 2 Penalties for breach of contract (related to Article 6, Paragraph 2)

Number of contract applicantsContract termination
Date the notification was received		 General Group
Up to 7 people 8～99名 Over 100 people
No-show 100％ 100％ 100％
On the day 80％ 80％ 100％
The day before 20％ 20％ 80％
9 days prior   10％ 20％
20 days ago     10％

(Note)

  • 1. The percentage represents the cancellation fee relative to the basic accommodation charge.
  • 2. If the contract period is shortened, a penalty fee equivalent to one day's worth of the first day will be charged, regardless of the number of days shortened.
  • 3. Depending on the terms of your accommodation contract, separate special terms and conditions may be established regarding the change date, cancellation date, cancellation fees, and other conditions. Please be aware of this in advance.

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