We offer a variety of benefits to our members.
If you are a "JR Hotel Membership" or a "WESTER Member"
You can use it at a great price.
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Best Rate
guarantee
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Points
Accumulate/Use
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Please show your app (membership card)
Discounts available on food and drinks.
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Special offers for members only
We will deliver information
1.Basic Concepts
JR West Group, guided by its motto, "To evolve the connections between people, communities, and society, to move hearts, and to move the future," aims to continuously create and provide new value to customers and society by utilizing the abundant and diverse data held by the group and connecting it to real-world experiences at stations, stores, and local communities.
On the other hand, in handling such data, given its close connection to managing our customers' valuable personal information, we will not only comply with all laws and regulations, but also proactively work to alleviate our customers' concerns by prioritizing privacy and ensuring transparency.
2.Handling of Personal Information
In order to realize the philosophy outlined above, our group will comply with the following matters regarding the handling of personal information.
(1)We will respect your privacy.
When using customers' personal information, we prioritize providing value to each individual customer and solving local issues, and we will not handle it in a way that infringes on the privacy of individual customers.
(2)We will ensure transparency regarding our privacy protection efforts.
When acquiring personal information, we will clearly state the purpose of use in advance so that customers can understand it. We will also appropriately disclose how personal information is being used.
We will respond appropriately and sincerely to inquiries regarding our customers' personal information.
(3)We will ensure appropriateness in our collaboration with business partners.
We will collaborate with business partners necessary to continue providing new value to our customers and society.
In the process of this collaboration, when we use personal information with our business partners (including providing it to third parties, joint use, outsourcing, etc.), we require them to handle it appropriately, including complying with laws and regulations and showing consideration for privacy.
(4)We will carefully manage our customers' personal information.
We will protect the personal information we receive using appropriate organizational, human, physical, and technical measures to prevent incidents such as leakage, theft, and alteration.
*For information on policies to protect information assets, including personal information, please refer to JR West Group Information Security Policy.
Established on August 1, 2024