Notice Regarding Accommodation
[Important] Please be aware of suspicious messages via WhatsApp, email, etc., that impersonate Booking.com.
We have received multiple reports in Japan of suspicious messages being sent to customers who made reservations through Booking.com.
We have confirmed that some guests at our group hotels have been receiving suspicious messages via WhatsApp, email, etc. These messages, disguised as reservation confirmations, include requests for credit card information and URL links that lead to phishing sites.
If you receive a suspicious message like the one described above, please do not access any URL links provided.
Furthermore, we will never contact you directly via email, social media, or any other means to inform you of such matters.
We are currently in the process of confirming the details with Booking.com regarding this matter. In addition, as part of our group hotels' Security measures, we have already taken necessary steps, such as changing the login password for the Booking.com management system.
We sincerely apologize for any anxiety this may have caused our customers.
Please continue to exercise caution.
[Important Notice]
Beware of Suspicious Suspicious WhatsApp Messages and Emails Impersonating Booking.com
We have confirmed multiple cases in Japan involving suspicious messages sent to guests who made reservations through Booking.com. In addition, certain guests at some of our group hotels have received suspicious messages via WhatsApp and email. These messages may appear to be reservation confirmations and may include requests for credit card information or URL links leading to phishing websites.
If you receive such a message or any suspicious communication, please do not access any links included in the message.
Please note that our hotels will never contact guests via WhatsApp, messaging apps, or social media regarding reservation or payment information.
We are currently working with Booking.com to investigate this matter further.
In addition, as part of our security measures, we have already taken the necessary actions, including changing the passwords for our Booking.com management system.
We sincerely apologize for any concern this situation may have caused our valued guests.
We kindly ask that you remain cautious regarding this matter.
We have confirmed that some guests at our group hotels have been receiving suspicious messages via WhatsApp, email, etc. These messages, disguised as reservation confirmations, include requests for credit card information and URL links that lead to phishing sites.
If you receive a suspicious message like the one described above, please do not access any URL links provided.
Furthermore, we will never contact you directly via email, social media, or any other means to inform you of such matters.
We are currently in the process of confirming the details with Booking.com regarding this matter. In addition, as part of our group hotels' Security measures, we have already taken necessary steps, such as changing the login password for the Booking.com management system.
We sincerely apologize for any anxiety this may have caused our customers.
Please continue to exercise caution.
[Important Notice]
Beware of Suspicious Suspicious WhatsApp Messages and Emails Impersonating Booking.com
We have confirmed multiple cases in Japan involving suspicious messages sent to guests who made reservations through Booking.com. In addition, certain guests at some of our group hotels have received suspicious messages via WhatsApp and email. These messages may appear to be reservation confirmations and may include requests for credit card information or URL links leading to phishing websites.
If you receive such a message or any suspicious communication, please do not access any links included in the message.
Please note that our hotels will never contact guests via WhatsApp, messaging apps, or social media regarding reservation or payment information.
We are currently working with Booking.com to investigate this matter further.
In addition, as part of our security measures, we have already taken the necessary actions, including changing the passwords for our Booking.com management system.
We sincerely apologize for any concern this situation may have caused our valued guests.
We kindly ask that you remain cautious regarding this matter.
