Make a reservation via the official website for the most economical option!
We offer a variety of benefits to our members.
If you are a "JR Hotel Membership" or a "WESTER Member"
You can use it at a great price.
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Best Rate
guarantee
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Get/Use
Points
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Please show your app (membership card)
Discounts available on food and drinks.
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Information on Special Offers for Members Only
Important Notices
[Important] Notice of suspension of member services due to the transition to the new JR Hotel Membership program
Thank you for your continued patronage of JR-West Hotels.
Due to system maintenance related to the introduction of a new membership program, we will temporarily suspend membership services and online reservations during the period specified below.
We sincerely apologize for any inconvenience or trouble this may cause our customers, and we appreciate your understanding and cooperation.
Due to system maintenance related to the introduction of a new membership program, we will temporarily suspend membership services and online reservations during the period specified below.
We sincerely apologize for any inconvenience or trouble this may cause our customers, and we appreciate your understanding and cooperation.
1. Member System Downtime
November 8, 2026 (Sun) 2:00 AM - November 10, 2026 (Tue) 6:00 AM
*Please note that the time may vary slightly depending on the work progress.
*During the maintenance period, hotel stays and use of facilities (including CHECK IN and CHECK OUT) will be available as usual.
*Please note that the time may vary slightly depending on the work progress.
*During the maintenance period, hotel stays and use of facilities (including CHECK IN and CHECK OUT) will be available as usual.
| [Please pay special attention] All hotel reservations will be suspended during the following times. During the following times, all access from the official website will be restricted to both general users and members. We will be completely suspending all accommodation reservation requests (new bookings, changes, and cancellations). Reservation acceptance will be suspended from November 9, 2026 (Monday) 7:00 AM to 2:00 PM. |
2. Services that will be unavailable during the system downtime
• Log in to the member page (check point balance, view/change member information)
• Use of member benefits (accommodation reservations requiring member login, use of points on the official website and at the hotel)
• New Member Registration
• Exchange for partner points
[Temporary suspension of member services]
We will be performing system maintenance in conjunction with the transition to our new membership program. During this period, you will not be able to log in to your member page or access various functions and procedures of our member services. We appreciate your understanding.
*Please note that the downtime may vary depending on the work progress. Points earned from hotel stays during the downtime will be awarded sequentially from November 10th (Tuesday) onwards.
*Due to the maintenance mentioned above, from 7:00 AM to 2:00 PM on Monday, November 9th, all procedures (new reservations, reservation changes, reservation cancellations, etc.) will be unavailable for hotel reservations made through each hotel's official website, regardless of whether you are a member or not.
Please note that we have set up a special website exclusively for the general public, so please proceed with the necessary procedures. We kindly ask that you avoid the above-mentioned time slots when making your reservation if possible.
*You will need to log in again after November 10th (Tuesday).
Points for guests CHECK OUT or using the restaurant and other facilities on November 8th (Sun) and 9th (Mon), 2026:
New program start datePoints will be awarded sequentially starting November 10th (Tuesday).I will.
[A request to our customers]
For hotel reservations, reservation changes, and point redemption/use during the suspension period, please complete the procedures by 2:00 AM on Sunday, November 8th.
• Use of member benefits (accommodation reservations requiring member login, use of points on the official website and at the hotel)
• New Member Registration
• Exchange for partner points
[Temporary suspension of member services]
We will be performing system maintenance in conjunction with the transition to our new membership program. During this period, you will not be able to log in to your member page or access various functions and procedures of our member services. We appreciate your understanding.
| Target for suspension | Date and time of the sales call (tentative) | Unavailable content |
|---|---|---|
| General Member Services | Sunday, November 8, 2026, 2:00 AM Until November 10th (Tuesday) 6:00 AM |
- Login (all member pages) • Membership plan reservation - Use and exchange of points New member registration, etc. |
*Please note that the downtime may vary depending on the work progress. Points earned from hotel stays during the downtime will be awarded sequentially from November 10th (Tuesday) onwards.
*Due to the maintenance mentioned above, from 7:00 AM to 2:00 PM on Monday, November 9th, all procedures (new reservations, reservation changes, reservation cancellations, etc.) will be unavailable for hotel reservations made through each hotel's official website, regardless of whether you are a member or not.
Please note that we have set up a special website exclusively for the general public, so please proceed with the necessary procedures. We kindly ask that you avoid the above-mentioned time slots when making your reservation if possible.
*You will need to log in again after November 10th (Tuesday).
Points for guests CHECK OUT or using the restaurant and other facilities on November 8th (Sun) and 9th (Mon), 2026:
New program start datePoints will be awarded sequentially starting November 10th (Tuesday).I will.
[A request to our customers]
For hotel reservations, reservation changes, and point redemption/use during the suspension period, please complete the procedures by 2:00 AM on Sunday, November 8th.
