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Important Notice
Information for people with food allergies
At JR-West Hotels, we are committed to doing everything we can to ensure that guests with food allergies can enjoy their meals with peace of mind.
Please note that some restaurants and banquet venues may be able to provide menus accommodating the 8 specified allergenic ingredients upon request. However, due to factors such as ingredient availability, the style of operation of each venue, and kitchen facilities, it may not always be possible to modify menu items, and we may be unable to accommodate all dietary requests.
Please contact each hotel in advance to inquire about their services, and please see the following points for further details.
[If you are using the restaurant]
Please inform us of any food allergies at least two days before your scheduled visit.
Please note that due to ingredient availability and other factors, we may not be able to accommodate allergy requests on the day of your visit, or it may take some time to prepare your order. Thank you for your understanding.
*For buffet restaurants, our staff will inform you on the day of your visit which dishes are suitable for you. As guests select their own food items, please notify us of your dietary requirements or allergies upon arrival.
*For bar and lounge venues, please inform us on the day of your visit.
[If you are using the banquet hall]
During our initial consultation, our staff will ask you about any food allergies you may have.
For general use, please contact us at least 14 days in advance. For wedding use, please contact us at least one month in advance.
Please note that due to ingredient availability and other factors, we may not be able to accommodate allergy requests on the day of your visit, or it may take some time to prepare your order. Thank you for your understanding.
[Important Notes Regarding Food Allergy Management at Hotel-Operated Facilities]
- Dishes offered as "food allergy-friendly menus" will be limited to the eight specified allergens that require allergen labeling (*1) (eggs, milk, wheat, buckwheat, peanuts, shrimp, crab, and walnuts).
*For buffet restaurants, bars, lounge, and banquet buffets, we will inform you of any dishes that contain the eight specified allergens (*1).
*For other allergens, we will make every reasonable effort to provide information and assistance to the best of our knowledge.
(*1) Effective April 1, 2026, cashew nuts were added to Japan’s list of specified allergenic ingredients, increasing the total to 9 items. However, a transitional period for labeling requirements remains in effect until March 31, 2028. As ingredient information may not yet be consistently available, references on this website are based on the original 8 specified allergenic ingredients.
• "Food allergy-friendly menus" are prepared in the same kitchen as other dishes containing allergens, and the same cooking utensils and washing equipment are used, so there is a possibility of allergen contamination.
Furthermore, when serving buffet-style dishes, the tongs and tableware used are the same items used for multiple dishes that may contain allergens.
Please note that cross-contamination (*2) may occur if customers use the same tongs to pick up multiple dishes, and that tongs and tableware may come into contact with foods containing allergens.
(*2) This refers to cases where trace amounts of allergens are accidentally mixed into food products during production, even though they are not used as raw materials.
• The "allergy-friendly menu" does not guarantee the complete removal of allergens.
If the absence of allergens cannot be guaranteed to your satisfaction, we may be unable to provide meals, as the safety of our guests is our highest priority.
In such cases, guests may bring their own meals. We kindly ask that you inform us in advance if you wish to do so.
Please note that some restaurants and banquet venues may be able to provide menus accommodating the 8 specified allergenic ingredients upon request. However, due to factors such as ingredient availability, the style of operation of each venue, and kitchen facilities, it may not always be possible to modify menu items, and we may be unable to accommodate all dietary requests.
Please contact each hotel in advance to inquire about their services, and please see the following points for further details.
[If you are using the restaurant]
Please inform us of any food allergies at least two days before your scheduled visit.
Please note that due to ingredient availability and other factors, we may not be able to accommodate allergy requests on the day of your visit, or it may take some time to prepare your order. Thank you for your understanding.
*For buffet restaurants, our staff will inform you on the day of your visit which dishes are suitable for you. As guests select their own food items, please notify us of your dietary requirements or allergies upon arrival.
*For bar and lounge venues, please inform us on the day of your visit.
[If you are using the banquet hall]
During our initial consultation, our staff will ask you about any food allergies you may have.
For general use, please contact us at least 14 days in advance. For wedding use, please contact us at least one month in advance.
Please note that due to ingredient availability and other factors, we may not be able to accommodate allergy requests on the day of your visit, or it may take some time to prepare your order. Thank you for your understanding.
[Important Notes Regarding Food Allergy Management at Hotel-Operated Facilities]
- Dishes offered as "food allergy-friendly menus" will be limited to the eight specified allergens that require allergen labeling (*1) (eggs, milk, wheat, buckwheat, peanuts, shrimp, crab, and walnuts).
*For buffet restaurants, bars, lounge, and banquet buffets, we will inform you of any dishes that contain the eight specified allergens (*1).
*For other allergens, we will make every reasonable effort to provide information and assistance to the best of our knowledge.
(*1) Effective April 1, 2026, cashew nuts were added to Japan’s list of specified allergenic ingredients, increasing the total to 9 items. However, a transitional period for labeling requirements remains in effect until March 31, 2028. As ingredient information may not yet be consistently available, references on this website are based on the original 8 specified allergenic ingredients.
• "Food allergy-friendly menus" are prepared in the same kitchen as other dishes containing allergens, and the same cooking utensils and washing equipment are used, so there is a possibility of allergen contamination.
Furthermore, when serving buffet-style dishes, the tongs and tableware used are the same items used for multiple dishes that may contain allergens.
Please note that cross-contamination (*2) may occur if customers use the same tongs to pick up multiple dishes, and that tongs and tableware may come into contact with foods containing allergens.
(*2) This refers to cases where trace amounts of allergens are accidentally mixed into food products during production, even though they are not used as raw materials.
• The "allergy-friendly menu" does not guarantee the complete removal of allergens.
If the absence of allergens cannot be guaranteed to your satisfaction, we may be unable to provide meals, as the safety of our guests is our highest priority.
In such cases, guests may bring their own meals. We kindly ask that you inform us in advance if you wish to do so.
*The following hotels, which are not directly managed facilities, have different policies and guidelines than those listed above, so please contact them individually.
Hotel Granvia Kyoto: Chinese Restaurant ROPPONGI ROGAIRO Kyo-Kaiseki Minokichi Takeshigero, Tempura KYORINSEN
Hotel Granvia Osaka: Cafe & Dining Ignite
Hotel Granvia Okayama: Chungking Chinese SZECHWAN RESTAURANT
Hotel Granvia Hiroshima: Tanagokoro (Hiroshima Private Room new Japanese cuisine), Sakana-ya Dojo (3rd Generation Fishery), Sky BBQ Beer Garden
Hotel Vischio Toyama: Toyama Sushi Umitoyama
Hotel Vischio Osaka: Drip X Cafe
Umekoji Potel Kyoto: Umekoji Fermentation Factory
Hotel Granvia Kyoto: Chinese Restaurant ROPPONGI ROGAIRO Kyo-Kaiseki Minokichi Takeshigero, Tempura KYORINSEN
Hotel Granvia Osaka: Cafe & Dining Ignite
Hotel Granvia Okayama: Chungking Chinese SZECHWAN RESTAURANT
Hotel Granvia Hiroshima: Tanagokoro (Hiroshima Private Room new Japanese cuisine), Sakana-ya Dojo (3rd Generation Fishery), Sky BBQ Beer Garden
Hotel Vischio Toyama: Toyama Sushi Umitoyama
Hotel Vischio Osaka: Drip X Cafe
Umekoji Potel Kyoto: Umekoji Fermentation Factory