Thank you for your continued patronage of JR-West Hotels.

Please note that we will be performing maintenance on our member system on Thursday, October 1, 2026, as detailed below.
Under maintenance, some functions of JR Hotel Membership may be unavailable.

We apologize for any inconvenience this may cause our customers, and we appreciate your understanding and cooperation.

■ Maintenance Date and Time
October 1, 2026 (Thursday) 14:00-15:30
*The start and end times of the maintenance may vary depending on the progress of the work.

■Unavailable features
The following functions are available on JR Hotel Membership official website, JR Hotel Membership official app, and JR Hotel Membership LINE official account.

- Login (all member pages)
• Display of membership card
- New bookings, changes to booking details, and booking cancellations.
- Check your latest JR Hotel Membership Points balance
- Use of JR Hotel Membership Points at hotels
- Exchange for partner points
- Change password and membership information

Please note that Under maintenance, we will not be able to process requests such as changing member information or exchanging points via telephone or email to participating facilities.
We sincerely apologize for any further inconvenience this may cause our customers, and we appreciate your understanding.

*WESTER members can make reservations through the WESTER member-exclusive accommodation plan.