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We offer a variety of benefits to our members.
If you are a "JR Hotel Membership" or a "WESTER Member"
You can use it at a great price.
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Best Rate
guarantee
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Points
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Please show your app (membership card)
Discounts available on food and drinks.
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Information on Special Offers for Members Only
Important Notices
[Important] Notice of temporary suspension of Chatbot service and other systems (talkappi) due to maintenance.
Thank you for your continued patronage of JR-West Hotels.
We regret to inform you that a software vulnerability has been discovered in the systems (talkappi and VERY, provided by Activalues Co., Ltd.) that our hotel uses as a service for our guests. As a result, the system provider has implemented emergency shutdown measures to ensure security.
Consequently, the affected services will be unavailable until their safety is confirmed and they can be resumed.
We sincerely apologize for the great inconvenience and trouble this has caused our customers.
■ Suspension period
October 21, 2026 (Wednesday) 20:00 ~ Reopening date to be determined
*The system will be resumed once the security checks are completed by the system provider. We will announce the resumption date on this website as soon as it is determined.
■ Regarding the impact on customers
During the suspension period, the following services will be unavailable.
Chatbot
・Travel app VERY
・WESTER member-only accommodation reservations
• Reservations for ancillary services (e.g., inquiries about New Year's dishes, events, banquets, etc.)
• Survey tool
• Website (some pages such as FAQs)
According to the system provider, this outage is a preventative measure to prevent the exploitation of vulnerabilities, and no unauthorized access or leakage of customer personal information (such as reservation information or membership information) has been confirmed at this time. Furthermore, please be assured that your reservation data is securely stored.
To ensure our customers can use the system safely and securely, we will work in cooperation with the system provider to restore service as quickly as possible.
We kindly ask for your understanding and cooperation.
We regret to inform you that a software vulnerability has been discovered in the systems (talkappi and VERY, provided by Activalues Co., Ltd.) that our hotel uses as a service for our guests. As a result, the system provider has implemented emergency shutdown measures to ensure security.
Consequently, the affected services will be unavailable until their safety is confirmed and they can be resumed.
We sincerely apologize for the great inconvenience and trouble this has caused our customers.
■ Suspension period
October 21, 2026 (Wednesday) 20:00 ~ Reopening date to be determined
*The system will be resumed once the security checks are completed by the system provider. We will announce the resumption date on this website as soon as it is determined.
■ Regarding the impact on customers
During the suspension period, the following services will be unavailable.
Chatbot
・Travel app VERY
・WESTER member-only accommodation reservations
• Reservations for ancillary services (e.g., inquiries about New Year's dishes, events, banquets, etc.)
• Survey tool
• Website (some pages such as FAQs)
According to the system provider, this outage is a preventative measure to prevent the exploitation of vulnerabilities, and no unauthorized access or leakage of customer personal information (such as reservation information or membership information) has been confirmed at this time. Furthermore, please be assured that your reservation data is securely stored.
To ensure our customers can use the system safely and securely, we will work in cooperation with the system provider to restore service as quickly as possible.
We kindly ask for your understanding and cooperation.
