Information based on the Specified Commercial Transactions Law | Hotel Granvia Kyoto (directly connected to Kyoto Station) [Official]

Disclosure based on the Specified Commercial Transactions Act
Service Provider	West Japan Railway Hotel Development Ltd. Hotel Granvia Kyoto
Representative person	Representative Director and President: Eiji Tsubone
Location	600-8216 JR Kyoto Station Central Exit, Shiokoji-sagaru, Karasuma-dori, Shimogyo-ku, Kyoto
Telephone number	075-344-8888
Telephone reception hours	24/7 support, 365 days a year
Public email address
Site URL	https://www.granvia-kyoto.co.jp/
Selling price	(Depending on the plan; please refer to the details of each plan for more information.) The displayed price includes tax and service charge (15%).
Service delivery period	The service will be provided on the date of your reservation.
Payment Method	[Payment Front Desk (on-site)] Please settle your payment at Front Desk using cash, credit card, gift certificates, etc. [Prepayment by credit card for online reservations, etc.] Payment will be processed in full via credit card upon completion of the reservation.
Additional charges besides the sales price	The prices for each plan do not include accommodation tax. Please pay this separately on the day of your stay. For details on the accommodation tax, please visit the Kyoto City website. Information about the accommodation tax (Kyoto City website)
Cancellation fees, etc.	If you cancel your reservation, a cancellation fee will be charged from the day before your scheduled arrival date, in accordance with our accommodation terms and conditions. Thank you for your understanding. Cancellation the day before arrival: 20% of the accommodation fee Cancellation on the day of arrival: 80% of the accommodation fee No-show: 100% Reservations made through travel agencies, etc., and group reservations will be subject to the terms and conditions of those respective agencies.
Returns	Due to the nature of our products and services, we cannot accept returns after your stay. Please carefully review the details before applying.