Terms of Use
Information on using our services
This applies to all users of the website (hereinafter referred to as "this site") and the reservation, inquiry, and membership registration systems (hereinafter referred to as "this system") provided by Hotel Granvia Kyoto (hereinafter referred to as "the Company").
Please read and agree to the following Terms of Use before using this website. Please note that these Terms of Use may be changed without notice, so please be sure to check the latest information.
Changes to service details
Our company may change the information provided on this website or the system without prior notice.
Furthermore, the service may be suspended or terminated due to maintenance work, system failures, or other reasons.
Copyright
The copyright to the information published on this website belongs, in principle, to our company.
Unauthorized secondary use of information posted on this site is prohibited unless you have given us our written consent.
Guarantee
While we take the utmost care to ensure that the information posted on this site is up-to-date and accurate, we do not guarantee its completeness or accuracy.
Disclaimer
We assume no responsibility whatsoever for any damages that may be incurred directly or indirectly by you or third parties as a result of your use of this website.
Link to this site
Linking to this website requires prior contact with our company and approval.
【Window】
600-8216
JR Kyoto Station Central Exit, Karasuma-dori Shiokoji-sagaru, Shimogyo-ku, Kyoto City, Kyoto Prefecture
To: Marketing Group, Sales Department West Japan Railway Hotel Development Ltd.
075-344-8888 / 075-344-4400
Privacy Policy
This website stores your personal information in a database when you make reservations, inquiries, or perform other related procedures.
The information you provide will be used by our hotel and JR-West Hotels (member hotels) to provide you with information about new services and products, and will not be used for any other purpose.
If you receive information that you do not wish to receive, you can refuse to receive such information in the future.
Privacy Policy
Basic policy
West Japan Railway Hotel Development Ltd. (hereinafter referred to as "the Company") has established regulations and organizational structures regarding the handling of personal information of all stakeholders (customers, job applicants, partners, etc.) involved in the Company's business or who use the Company's corporate website (hereinafter referred to as "this site"), and strives to appropriately protect personal information.
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Acquisition of personal information
The Company may acquire personal information for the purpose of providing services and conducting business operations. The Company acquires personal information within the scope of the intended purposes of use and clearly explains the purposes of use, the scope of use, and the contact point of The Company for inquiries, as necessary.
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Prohibition of use of personal information for purposes other than those specified and provision to third parties.
The Company uses personal information only within the scope of the intended purposes of use. The Company has appointed a Personal Information Protection Manager and established an organizational structure for the protection of personal information. The Company handles personal information appropriately and does not provide or disclose personal information to third parties without the consent of the relevant Data Subject, except as required by laws and regulations.
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Regarding the outsourcing of personal information handling
When we outsource the handling of personal information, we contractually obligate the external party to prevent leakage or further disclosure and ensure that they implement appropriate management measures.
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Rights of the provider of personal information (the individual concerned)
Data Subjects have the right to withdraw their consent to the use of their personal information at any time, even if they have previously consented to the intended purposes of use. In addition, Data Subjects have the right to request that The Company disclose, correct, suspend the use of, cease using, or otherwise handle retained personal information pursuant to applicable laws and regulations.
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Procedures for stopping the use of personal information, disclosure, etc.
If Data Subjects wish to request the suspension of use, disclosure, correction, or other handling of their retained personal information, they shall contact the inquiry desk designated by The Company. The Company shall respond to such requests as soon as reasonably possible.
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Regarding legal compliance
Our company will comply with all applicable laws and regulations regarding the personal information we hold, and will provide our employees with education on personal information protection to ensure that our policies are thoroughly understood and that awareness is raised.
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Regarding the maintenance and improvement of personal information protection
Our company will regularly evaluate and review this Privacy Policy and our personal information protection system, and will maintain and improve the initiatives and protection activities described in each of the above sections.
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Regarding personal information on linked websites
The Company shall bear no responsibility for the handling of personal information by other entities or individuals linked to The Website.
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Management of personal information
- When our member organization manages some of the personal information it acquires in the databases of third-party service providers abroad with whom we have contracts, we will implement security measures after understanding the personal information protection regulations of those countries.
- Unless otherwise stipulated by law, our company will set a retention period for personal information to the extent necessary for the purpose of use, and will delete such personal information without delay after the retention period has expired.
What is personal information?
In this Privacy Policy, "personal information" refers to information about a living individual that can identify a specific individual through their name, date of birth, or other descriptions contained in the information. (This includes "personal information" as defined in Article 2, Paragraph 1 of the Act on the Protection of Personal Information.)
Regarding the collection and use of personal information
The Company acquires and uses the following personal information for the purposes set forth below. The Company will not use personal information beyond the scope of such purposes without the consent of the relevant Data Subject.
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Customer personal information
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Personal information to be collected
Information necessary within the scope of the following purposes of use, including name, age, gender, date of birth, occupation, address, telephone number, email address, nationality, passport number, etc.
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Purpose of Use
- To carry out necessary operations in providing services and products in our business (accommodation, restaurants/shops, banquets/weddings, catering, etc.).
- For the purpose of providing services and products, including online reservations and sales, and other related support.
- To respond to inquiries, requests for materials, and other requests.
- Providing necessary information concerning the products, services, and events of The Company, as well as other necessary information concerning its business activities.
- This is to send information about our products, services, and events to those who have given us permission to send them via direct mail, email, LINE, etc.
- Conducting prize contests, campaigns, and similar activities.
- Ascertaining and analyzing the usage of the products, services, and events of The Company for the purpose of improving their quality.
- Exercising rights and performing obligations based on laws and regulations and the terms and conditions of accommodation.
- For other purposes of use indicated at the time of acquisition of personal information.
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Personal information of job applicants
Information necessary within the scope of the following purposes of use, including name, age, gender, date of birth, address, telephone number, and email address.
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Customer personal information
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Personal information to be collected
Information necessary within the scope of the following purposes of use, including name, age, gender, date of birth, address, telephone number, and email address.
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Purpose of Use
- To perform recruitment screening, employment procedures, and other necessary operations.
- To respond to inquiries, requests for materials, and other requests.
- For other purposes of use indicated at the time of acquisition of personal information.
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Personal information of our partners
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Personal information to be collected
Business card information, other information about our partners, and other information necessary within the scope of the following purposes of use.
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Purpose of Use
- To conclude and perform contracts with external business partners of the Company and to perform other necessary operations.
- To respond to inquiries, requests for materials, and other requests.
- For other purposes of use indicated at the time of acquisition of personal information.
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Personal information of members of the membership organization "JR Hotel Membership"
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Personal information to be collected
Information necessary within the scope of the following purposes of use, including membership number, password, name, age, gender, date of birth, address, telephone number, email address, employment information, and information regarding point accrual and usage history.
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Purpose of Use
- For the purpose of carrying out necessary business operations within the scope of the purposes of use stipulated in Section 3 (1) 2 of this Privacy Policy.
- For the purpose of carrying out necessary operations in the management of "JR Hotel Membership" (hereinafter referred to as "the Membership Organization"), a membership organization operated by our company.
- This is for notifying you of important matters such as changes to the membership terms and conditions, service terms and conditions, and benefits of our membership organization.
- For other purposes of use indicated at the time of acquisition of personal information.
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In addition, the regulations of our membership organization, etc.
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Security measures regarding the handling of personal information
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Formulation of basic policy
To ensure the proper handling of personal data, we have established basic policies regarding "compliance with relevant laws and guidelines," "a contact point for questions and complaints," etc.
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Development of regulations concerning the handling of personal data
The Company has established internal rules for the handling of personal data, including handling methods, responsible persons, persons in charge, and their duties.
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Organizational security control measures
- We have appointed a person responsible for handling personal data, clarified which employees handle personal data and the scope of personal data they handle, and established a system for reporting and communicating to the person responsible if we become aware of any facts or signs of violations of laws or handling regulations.
- The Company regularly conducts self-inspections regarding the status of handling personal data.
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Personnel safety management measures
- We provide regular training to our employees regarding precautions for handling personal data.
- The Company includes matters concerning the confidentiality of personal data in its employment rules and other internal rules.
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Physical safety control measures
- The Company implements access control in areas where personal data is handled.
- The Company takes measures to prevent theft or loss of devices, electronic media, documents, etc. used to handle personal data, and when carrying such devices, electronic media, etc., including within the business premises, implements measures to prevent personal data from being easily identified.
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Technical safety control measures
- The Company implements access controls to limit the scope of persons in charge and the personal information databases, etc. handled by them.
- The Company has introduced mechanisms to protect information systems that handle personal data from unauthorized external access or unauthorized software, and implements measures necessary to prevent leakage of information, etc. in communications containing personal data.
Regarding the joint use of personal information
Our company may share your personal information with other parties to the extent necessary to achieve the purposes of use, as described below.
Furthermore, if any of the joint users have separate policies regarding the handling of personal information, those policies shall be followed.
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Joint use of personal information related to our business (accommodation, restaurants/shops, banquets/weddings, catering, etc.)
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Scope of Joint Users
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This includes member companies of our membership organization (" JR Hotel Membership") (*1), member companies of the JR Hotel Group (*2), and member companies JR-West Hotels (*3).
*1: As stated in Article 1 of the "JR Hotel Membership" Service Terms and Conditions.
*2: In addition to *1, this includes JR Hokkaido Hotels Co., Ltd., JR Shikoku Hotels Co., Ltd., and JR Kyushu Huis Ten Bosch Hotel Co., Ltd.
*3: Included in *1
- JR West Japan Via Inn Co., Ltd.
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Purpose of joint use
For the purpose of providing services and products in our business (accommodation, restaurants/shops, banquets/weddings, catering, etc.), providing services and products including online reservations and sales, and other related matters.
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Items to be shared
Information necessary within the scope of the above-mentioned purposes of joint use, including membership number, password, name, age, gender, date of birth, address, telephone number, email address, employment information, and information regarding point accrual and usage history.
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Person responsible for managing personal information
West Japan Railway Hotel Development Ltd.
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Joint use of personal information regarding the provision of services and products at all tenant stores within hotels operated by our company.
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Scope of Joint Users
All tenant stores within the hotels operated by our company
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Purpose of joint use
For the purpose of providing services and products related to our business (accommodation, restaurants/shops, banquets/weddings, etc.) and other related matters.
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Items to be shared
Name, age, gender, date of birth, address, telephone number, email address, and other information necessary within the scope of the above-mentioned purposes of joint use.
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Person responsible for managing personal information
West Japan Railway Hotel Development Ltd.
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Regarding the provision of personal information to third parties
Except in the following cases, we will not provide personal information to third parties without the prior consent of the individual concerned.
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When providing information to a third party
- When disclosure or provision is required by law.
- When it is necessary to protect a person's life, body, or property, and it is difficult to obtain the person's consent.
- In cases where it is particularly necessary for the improvement of public health or the promotion of the sound upbringing of children, and it is difficult to obtain the consent of the person concerned.
- When cooperation is necessary for the national or local government to carry out public duties, and obtaining the individual's consent would likely hinder the performance of those duties.
- If the individual explicitly requests disclosure or provision to a third party
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Disclaimer regarding third-party provision
In the following cases, we assume no responsibility for the acquisition of personal information by third parties.
- If you disclose your personal information to the accommodation facility at your own discretion (if you disclose information about accompanying persons when making a reservation, you are responsible for obtaining the consent of those persons).
- When the individual themselves discloses personal information to a third party
- If personal information is provided by you to an external website linked from this site, and that information is used on that site...
- If a third party obtains personally identifiable information (such as passwords) through no fault of ours,
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Appropriate management and supervision when outsourcing to a third party
When entrusting the handling of personal information to a third party to the extent necessary for the purpose of use, our company will carefully select the entrusted party, conclude a confidentiality agreement with the entrusted party, and provide guidance and appropriate supervision to ensure the proper management of personal information.
Transfer of personal information outside the European Economic Area (EEA)
Our company may transfer and use your personal information located within the European Economic Area (EEA) outside the EEA to the extent necessary for the purposes of use. In such cases, we will handle such personal information appropriately and strictly in accordance with applicable laws and regulations. For details on the handling of personal information located within the EEA, please refer to the following.
Our basic policy regarding the handling of personal data located within the EEA.
Regarding the exercise of rights of the provider of personal information (the individual concerned)
You have the right to request, in accordance with applicable laws and regulations, notification of the purpose of use, disclosure, correction, deletion, suspension of use, or suspension of provision to third parties (hereinafter referred to as "suspension of use, disclosure, etc.") of your personal information held by our company. Furthermore, you have the right to withdraw your consent at any time, even if you have consented to the purpose of use.
Procedures for stopping the use of personal information, disclosure, etc.
If we receive a request to cease use or disclose personal information that we hold, we will respect the individual's wishes, verify the identity of the requester, and respond within a reasonable period and within the scope stipulated by law.
However, we may refuse such requests if they would violate laws and regulations, pose a risk of harming the life, body, or property of a third party, significantly hinder the proper conduct of our business, do not exist, cannot be verified as the requester, or the requester fails to pay the prescribed fee.
If you wish to request the cessation of use or disclosure of your personal information, please fill out the required information on the prescribed application form, enclose the necessary documents to verify your identity or that of your representative (hereinafter referred to as "identity verification documents") and the administrative fee, and send it by registered mail to the personal information inquiry desk listed below. Please note that we will not be able to respond to requests made by any other method (including those made in person).
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Request from the individual concerned
If you are the individual whose personal information you wish to request, please sign and seal the application form, enclose identification documents, and send it by registered mail to the personal information inquiry desk listed below.
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Application form
Request for Disclosure of Personal Data Held by the Company
* Click here to request disclosure of personal data held by JR Hotel Membership -
Identification documents
Please copy and enclose one of the following items.
- Driver's license
- Family register extract (only necessary information such as address and name)
- A copy of your resident registration certificate (only necessary information such as address and name)
- Insurance card for various types of insurance
- Long-term care insurance certificate
- Pension book
- Pension certificate
- Passport
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Request from someone other than the person concerned
If the request is made by an agent on behalf of the individual concerned, please enclose the application form (signed and sealed by the agent), identification documents for both the individual and the agent, and the following documents, and send them by registered mail to the personal information inquiry desk listed below.
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Application form
Request for Disclosure of Personal Data Held by the Company
* Click here to request disclosure of personal data held by JR Hotel Membership -
Required documents
Please enclose one of the following items.
- Power of attorney [PDF], and a certificate of registration of the seal of the person whose seal is affixed to the power of attorney (issued within 3 months of the date the power of attorney was issued).
- A copy of the official gazette or the family court's decision notice (for guardians only)
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Administrative fee
A processing fee of 729 yen per request for notification or disclosure of the purpose of use of personal information, or 765 yen per request for a CD-R, will be charged. Please enclose postage stamps equivalent to the fee with your application documents.
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Personal Information Inquiry Desk
[Personal Information Inquiry Desk]
600-8216
901 Higashishiokoji-cho, Karasuma-dori Shiokoji-sagaru, Shimogyo-ku, Kyoto (Inside Kyoto Station Building)
West Japan Railway Hotel Development Ltd. General Affairs Department -
How to be notified of the results of your billing
We will notify you by mail (registered mail requiring personal receipt) or email to the person who made the request (the name and address or email address of the requester as stated in the disclosure application form). If we are unable to cease use or disclose the information, we will also notify you of the reason. Please note that it may take several days to send the notification.
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Purpose of use of personal information obtained in response to requests for suspension of use, disclosure, etc.
Personal information obtained in response to requests for suspension of use, disclosure, etc., will only be used to the extent necessary for the procedures for suspension of use, disclosure, etc.
Furthermore, the documents you have submitted will be disposed of properly.
Regarding the protection of personal information of minors
Our company will handle the personal information of minors appropriately in accordance with this Privacy Policy. If the individual is a minor, we may, as necessary, ask for the consent of a parent or guardian regarding the personal information you provide. Furthermore, if the individual is under 13 years old, we will take special care in handling such personal information, such as clearly stating that the consent of a parent or guardian must be obtained before providing the information.
About the use of cookies
This website may use cookies to improve the information and services we provide and to ensure a comfortable user experience.
For more details, please see our website's "Cookie Policy".
Regarding the acquisition of access logs
This website may collect access logs to improve user experience and create statistical data. We will not disclose access logs to third parties unless otherwise required by law. If you refuse to send access logs, you may not be able to use this website properly.
Changes to the Privacy Policy
Our company will revise and improve this Privacy Policy in accordance with changes in laws, regulations, and social circumstances, and will notify users of such changes by posting them on this website.
Contact point for inquiries regarding personal information
For inquiries regarding this Privacy Policy, please contact us at the address below.
West Japan Railway Hotel Development Ltd. Personal Information Inquiry Desk
メールはこちらへ
受付時間:10時〜17時(土・日・祝日を除く)
個人情報管理責任者:株式会社ジェイアール西日本ホテル開発 総務部部長
Cookie Policy
About this Cookie Policy
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General Provisions
West Japan Railway Hotel Development Ltd. (hereinafter referred to as "the Company") uses cookies on its corporate website (hereinafter referred to as "this site") to enhance Security and convenience. Cookie information is mainly used to retain login information for users of this site (hereinafter referred to as "users"), track shopping cart information, and improve convenience. When using this site, please enable cookies in your browser settings. Please note that if you do not use cookies, some websites or services may not function correctly. The types of cookies used on this site and how users can configure the above settings are described in this Cookie Policy.
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Regarding the relationship with the Privacy Policy
In relation to this cookie policy, we have a separate privacy policy regarding the handling of personal information. For details, please refer to the "Privacy Policy" on this website.
What are cookies?
Cookies are small data files that a website writes to a user's hard drive when they visit the site. They are used to recognize the user's browsing history and other information. Cookie information is exchanged through the user's browser. By using cookies, websites can provide user-friendly services, such as remembering past purchase history and user account details. They may also be used for targeted advertising based on website browsing history.
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About first-party cookies and third-party cookies
Cookies belong to a pre-specified domain. First-party cookies are those issued by our domain. Third-party cookies are those issued by domains other than ours.
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About session cookies and persistent cookies
Cookies are categorized into "session cookies" and "persistent cookies" depending on their expiration date. Session cookies are temporary and are automatically deleted when you leave a website or close your browser. Persistent cookies are stored for a certain period until they expire or are deleted from your browser.
About the cookies used on this site
This site uses the following types of cookies:
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Essential cookies
Essential cookies are those that are indispensable for using the services and functions provided on this site, and they help maintain the site's optimal functionality by enhancing Security and convenience. Users can disable and delete these cookies through their browser settings. However, please note that in this case, some pages or services on this site may not function correctly.
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Essential cookies Cookie providers
(domain)Cookie First Party /
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Performance Cookies
Performance cookies collect information about how this site is used and how users access it. These cookies help us understand how users interact with the site, including which pages they visit, how long they stay on the site, and whether they encounter any error messages, in order to improve the site's performance. This site uses services provided by third parties, such as Google Analytics, to analyze user behavior and use these cookies to improve the site's performance. For information on how Google Analytics handles data, please refer to the Google Analytics help page.
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Performance Cookies Cookie providers
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Targeting cookies
Targeting cookies are cookies used for marketing purposes, such as content personalization and targeted advertising. These cookies record information about your website visits and login attributes. By using these cookies on this site, your information may be linked to your website visits and used by third-party advertising services.
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Targeting cookies Cookie providers
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About user cookie settings
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How to configure settings in your browser
Users can accept, disable, or change their cookie settings within their browser. It's also possible to delete cookies from your device via your browser. For detailed instructions, please refer to your browser's help menu.
- [How to configure settings in each browser (example)]
- For Microsoft Edge™: https://support.microsoft.com/ja-jp/help/4534105/microsoft-edge-configure-your-privacy-settings
- For Internet Explorer™: https://support.microsoft.com/ja-jp/help/17442/windows-internet-explorer-delete-manage-cookies
Microsoft Edge and Internet Explorer are registered trademarks of Microsoft Corporation in the United States and other countries.
- For Safari™: https://support.apple.com/ja-jp/guide/safari/sfri11471/mac
Safari is a trademark of Apple Inc., registered in the U.S. and other countries.
- For Google Chrome™: https://support.google.com/chrome/answer/95647?hl=ja&hlrm=en
Google Chrome is a trademark or registered trademark of Google LLC.
- For Opera™ users (English page): https://help.opera.com/en/latest/web-preferences/
Opera is a trademark or registered trademark of Opera Software ASA.
Users can disable the cookies used on this site by following the browser settings described above. However, please be aware that disabling cookies may affect the functionality of this site. Our organization assumes no responsibility for any consequences arising from changes in user settings, unless such consequences are due to our willful misconduct or negligence.
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Selection in the "Advanced Cookie Settings" menu
Our company provides a feature that allows users to configure whether or not to allow cookies based on their consent. For details, please check the "Advanced Cookie Settings" on the relevant website page.
Changes to this Cookie Policy
Our company will revise and improve this cookie policy in accordance with changes in laws, regulations, and social circumstances, and will notify users of such changes by posting them on this website.
Contact information regarding this Cookie Policy
For inquiries regarding this cookie policy, please contact us at the address below.
West Japan Railway Hotel Development Ltd.
メールはこちらへ
受付時間:10時〜17時(土・日・祝日を除く)
Our basic policy regarding the handling of personal data located within the EEA.
West Japan Railway Hotel Development Ltd. (hereinafter referred to as "the Company") values customer privacy and strives to protect personal information in accordance with applicable personal information protection laws. The Basic Policy on the Handling of Personal Data Located in the EEA (hereinafter referred to as "EEA Personal Data") (hereinafter referred to as "EEA Privacy Policy") aims to protect the rights and interests of individuals by establishing basic matters concerning the lawful and appropriate handling of EEA Personal Data by the Company.
Personal data collected
We may collect the following personal data through our website:
- Contact information provided to us, such as name, age, address, nationality, telephone number, email address, and occupation.
- In addition, we may collect information necessary to provide the services you request, such as credit card information.
Purpose and method of use of collected personal data
Our company will use personal data within the scope of the following purposes.
- For customer management purposes, including contacting customers and responding to orders and requests.
- To provide information about products, services, events, etc., with consent obtained as needed.
- For the purpose of conducting research, studies, and business analysis regarding customer usage trends, etc.
Legal basis for handling
Our company collects and uses personal data based on the following legal grounds:
- Consent
- Performance of contract
- Fulfillment of legal obligations
- Protection of the public interest, exercise of public interest authority
- Protecting the vital interests of our customers
- Protection of legitimate interests within the scope of our business activities
Sharing with external parties
We may share personal data with the following business partners and third parties:
- Our company may use third parties, such as IT service providers, to conduct business. In such cases, it may be necessary to share personal data for the purposes described in paragraph 2. The shared personal data will be used in accordance with the original purpose under our direction.
- In accordance with the law, we may disclose personal data to public law enforcement agencies in response to legal requirements, court orders, or requests from government or law enforcement agencies.
Security measures to protect personal data
- We implement technical, physical, and organizational measures designed to protect personal data from accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access, and other unlawful use.
- Access to personal data is limited to authorized individuals based on the principle of minimum necessary access. We also implement data Security measures that take into account the risks associated with the use of personal data. These measures are continuously applied to protect personal data, taking industry standards into consideration.
- Our company assumes no responsibility whatsoever for the security of personal data transmitted to other company websites linked from this website. When using such websites, please check the privacy policies and practices of each respective website.
Exercise of rights regarding personal data
To the extent of applicable law, you may exercise the following rights with respect to your personal data:
- Right of access (Article 15 of the GDPR)
- Right of correction (Article 16 of the GDPR)
- Right of erasure (Article 17 of the GDPR)
- Right to restrict processing (Article 18 of the GDPR)
- Data portability (GDPR Article 20)
- The right to object (Article 21 of the GDPR)
- The right not to be subject to decisions based solely on automated processes such as profiling that have legal effect (Article 22 of the GDPR)
Access
By accessing and using this website, you acknowledge and agree to the collection, processing, international transfer, and use of your personal data as described in our Privacy Policy. Where required by law, we will seek your explicit consent. You may object to the use of your personal data for direct marketing purposes. To object or withdraw your consent, please follow the instructions provided in the direct marketing emails you have received or contact us at the contact information provided in Section 11.
Retention period
We do not retain personal data beyond the purpose for which it was collected or as required by applicable laws and regulations.
Cookie
Like many other websites, our website may use cookies and other automated information collection programs as needed and subject to your consent. A cookie is a function that allows our website to store information about you on your browser or hard drive. Using cookies saves you the trouble of manually re-entering information stored on your hard drive. Cookies also help improve the usability of our website by recording when and how our website was used. You can disable cookies through your browser settings, but certain functions of our website may not work.
Changes to the Privacy Policy
Our company may change this Privacy Policy without prior notice without restricting the individual rights set forth in this Privacy Policy. However, if we change this Privacy Policy, we will indicate the update date in Section 11, so please check it regularly.
Inquiry Desk
If you wish to exercise any of the rights set forth in Section 6, or if you have any inquiries regarding our Privacy Policy and the protection and processing of personal data (including contacting us and our Data Protection Officer), please contact the agent listed below.
Please note that any personal data collected during the contact process will be used solely for the purpose of responding to your inquiries.
[EU/UK representative]
You can contact your EU/UK representative using the following contact information.
- EU representative name: DP-Dock GmbH
- Address: Ballindamm 39, 20095 Hamburg, Germany
- Homepage: https://www.dp-dock.com
- メールアドレス:
- UK representative name: DP Data Protection Services UK Ltd.
- Address: 16 Great Queen Street, Covent Garden, London, WC2B 5AH, United Kingdom
- Homepage: https://www.dp-dock.com
- メールアドレス:
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Revised April 1, 2024
West Japan Railway Hotel Development Ltd.
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Established April 1, 2021
West Japan Railway Hotel Development Ltd.
Internet Terms of Service
Security measures are the responsibility of the connected device, and you use this internet connection service at your own risk and discretion.
In the event of unavoidable circumstances related to maintenance or construction of telecommunications equipment, services may be interrupted without prior notice.
This internet connection service does not guarantee communication speed.
Due to Security reasons, this internet connection service may not be compatible with your computer, software, etc.
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The following actions are prohibited on this internet connection service. If any of the following actions are discovered, your connection will be immediately terminated: "Spam email, file sharing, infringement of copyrights or other rights of others, actions contrary to public order and public order, use in a manner that violates laws and regulations, and other actions that violate the terms of service."
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The hotel assumes no responsibility whatsoever for any damages incurred by you or a third party as a result of using this internet connection service.
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If intentional misuse or if your device's computer viruses or smartphone applications overload the Wi-Fi network, your device may be identified and your usage may be restricted through bandwidth limiting or session limiting functions.
We collect connection and communication logs to increase the likelihood of tracking cybercrimes after they occur.
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Users agree to the following regarding the management, acquisition, use, and provision of personal information.
- We comply with laws and regulations, national guidelines, and other standards regarding the handling of personal information, and we encrypt and store it appropriately.
- When acquiring personal information, we will clearly state the purpose of its use and acquire it appropriately.
(Purpose of use)
- Ensuring the traceability of cybercrimes after they have occurred.
- We will provide this information, along with the authentication history, to judicial authorities who request our cooperation in criminal investigations.
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By using this service, you agree to the following regarding the management, acquisition, use, and provision of your authentication history. This service acquires the following authentication history.
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This service has obtained the following authentication history.
- Connection date and time
- Number of connections
- Connection location information
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Purpose of Use
- This information will be used for providing this service, preventing misuse, system maintenance, and improving related operations.
- We will process and aggregate the data to measure the effectiveness of this service and analyze usage trends.
- We provide information in response to requests for cooperation from judicial authorities in criminal investigations.
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Precautions
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Regarding emails
You can send and receive emails using your existing environment and through your contracted internet service provider (ISP). However, in some cases, this service may not be available due to your ISP's Security settings, or you may need to change your connection settings. Please contact your ISP directly for details. Please note that the hotel does not provide SMTP or POP servers.
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Regarding Internet VPN (*1)
Depending on your computer settings and the functionality of the server you are connecting to, you may not be able to send or receive emails.
In this case, please contact your company's system administrator.
Please note that we do not provide global IP addresses to our hotel guests.(*1) VPN (A virtual private network established via the internet. It is an abbreviation for Virtual Private Network and is commonly used for company servers.)
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