Notice
[Important] Regarding inquiries from Booking.com via WhatsApp, email, etc.
Thank you for your continued patronage of Hotel Granvia Kyoto.
We have recently confirmed that some guests who booked our hotel through the accommodation booking site "Booking.com" have received messages via WhatsApp, email, etc., that falsely claim to be reservation confirmations.
If you receive a suspicious message like the one described above, please do not access any URL links provided.
Furthermore, we will never contact you directly via email, social media, or any other means to inform you of such matters.
We are currently contacting Booking.com to confirm the details regarding this matter.
Furthermore, as part of our hotel's Security measures, we have already taken necessary steps, such as changing the login password for the Booking.com management system.
We sincerely apologize for the great inconvenience and anxiety this has caused our customers.
We kindly ask you to take this into consideration.
[Contact information for inquiries regarding this matter]
Hotel Granvia Kyoto accommodation reservation
Phone: 075-344-8888 (Representative)
Email: r-rsvtns@granvia-kyoto.co.jp
We have recently confirmed that some guests who booked our hotel through the accommodation booking site "Booking.com" have received messages via WhatsApp, email, etc., that falsely claim to be reservation confirmations.
If you receive a suspicious message like the one described above, please do not access any URL links provided.
Furthermore, we will never contact you directly via email, social media, or any other means to inform you of such matters.
We are currently contacting Booking.com to confirm the details regarding this matter.
Furthermore, as part of our hotel's Security measures, we have already taken necessary steps, such as changing the login password for the Booking.com management system.
We sincerely apologize for the great inconvenience and anxiety this has caused our customers.
We kindly ask you to take this into consideration.
[Contact information for inquiries regarding this matter]
Hotel Granvia Kyoto accommodation reservation
Phone: 075-344-8888 (Representative)
Email: r-rsvtns@granvia-kyoto.co.jp