Brand Story | Hotel Granvia Kyoto (Official) - Directly connected to Kyoto Station

Welcome to Hotel Granvia Kyoto.

Hotel Granvia Kyoto is directly connected to Kyoto Station, the gateway to Kyoto.
We interact with our guests every day with the intention of welcoming not only our hotel guests, but everyone who comes to Kyoto.

ホテルグランヴィア京都三浦総支配人 — Hotel Granvia Kyoto
General Manager: Satoru Miura

A warm environment with hospitality for people,
by people.

Accommodation, cuisine, banquets, meetings... A look around our lobby reveals guests who are here for all kinds of reasons and occasions. As staff members at Hotel Granvia Kyoto, our ideal is to provide service that satisfies every single guest. Fully aware of and proud of their status as professionals in their department, every staff member strives to keep improving themselves as a person and always remembers the starting point of hospitality: understanding one's guests. Finally, by empathizing with all guests as fellow people in each and every setting, we seek to create a warm environment rich in the human touch.

We share in the joy of our guests' journeys.

As concierges, our priority is finding the best way to guide guests based on their wishes. Our team of over ten members works as one to respond to all trip-related questions and requests, whether it's an issue inside the hotel or anything related to Kyoto. Each with their own specialty, our concierges share their knowledge and expertise within the team, leading them toward ways to satisfy guests to the greatest extent possible. Furthermore, everyone is constantly on the lookout for chances to experience things firsthand and gain new knowledge. A guest smiling because we surpassed their expectations with a suggestion made from a few steps ahead marks the moment we feel truly fulfilled as concierges.

We help you to enjoy a pleasant and comfortable stay.

At the front desk, we greet and see off our guests—many of whom are pressed for time, as our hotel is directly connected to a station. As a result, our first priority is to ensure that arrivals and departures are handled promptly and accurately without keeping guests waiting. We also do our best to make time here comfortable and worry-free by fulfilling requests and solving issues to the greatest extent possible. We sincerely hope that all of our guests leave with a smile and return to Hotel Granvia Kyoto in the future.

We provide service built through collective strength unique to hotels.

The star of a restaurant is neither the food, the chefs, nor the serving staff; it is the guests. Everything is about bringing joy to and exceeding the expectations of every guest, each with different reasons for visiting. That is why cooperation is crucial within our restaurants and across our many sections, including our front desk. It's also vital to pick up on the subtle signals guests send and respond with flexibility, because the way to satisfy guests is always found within themselves. There is no greater joy for us than when a guest enjoys our cuisine and experiences the warmth of one of our restaurants, away from their everyday life.

We imbue each and every dish with passion.

The sense of the seasons, colors, arrangements, textures, flavors, temperature. Creating cuisine that pleases guests—starting with the eyes, then nose and tongue—involves various elements, all vital to the process. Every day is spent in pursuit of quality ingredients and cooking techniques. When we bring forth a new dish, we always think of the guests; as chefs, our development comes from them. We also believe that the words of our serving staff are those of our guests, always remembering to empathize with them. A guest saying, "I'd like to meet the chef" is the greatest joy we could ever experience.

We perfect each and every room.

Our task is to create the rooms where our guests spend most of their time while inside the hotel. At Hotel Granvia Kyoto, housekeepers rarely see guests. However, we believe that we interact with them most, although indirectly, through our rooms. As we carefully prepare each room, we always think of our guests and imagine how they might spend time there. Our professional pride in creating and preparing these rooms—the most important part of the hotel—is expressed through signed messages left as a final touch.

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​ CONCIERGEINSIGHTS

​ Front Desk

​ RESTAURANT SERVICE

​ CHEF

​ HOUSE KEEPING