Detailed Information

(1) In the case of ordering products only

・	Please cancel or change your order at least 3 days before your scheduled pick-up date.
・	We do not accept cancellations or changes to orders made within two days prior to the scheduled pickup date.
・	For cancellations, changes, or other inquiries made two days or less before your scheduled pick-up date, please call the store where you placed your order.

　
(2) When ordering products and paying by credit card in advance

・	We cannot accept cancellations or changes to your order. Thank you for your understanding.
・	Please note that canceling orders placed on our website and canceling credit card payments are not linked.

　
 

The customer information you provide when applying, such as your name, address, and telephone number, may be used to send you printed materials such as catalogs and direct mail, as well as service information.
We handle customer information appropriately and will not provide it to third parties except when requested to do so in order to perform the relevant business, as required by law, or with the customer's permission.
　
 

Vendor	West Japan Railway Hotel Development Ltd.
Person in charge	Hideki Morihara
Location	600-8216 JR Kyoto Station Building, 901 Higashi-Shioji-cho, Shioji-dori, Shimogyo-ku, Kyoto City, Kyoto Prefecture
Payment methods	Credit card payment on the website or payment at the store.
Payment due date	For credit card payments made on our website, payment will be processed immediately upon purchase.
Returns and Exchanges	Due to the nature of the products, we cannot accept returns or exchanges of purchased items. We only provide support if the product is defective. [Return and Exchange Conditions] - If the product you received is different from the one you ordered.

*Please note that the cooling-off period does not apply to mail-order sales under the Specified Commercial Transactions Act.